Reliance Jio Fiber Queries

sidg2 · May 17, 2019

I have 11 important questions which is very beneficial to everybody.
So if anybody have confirmed information about it then please answer to all 11 questions in step-by-step and in detail (and take your time).

Jio GigaFiber ONT (WiFi Router) related questions:-

Q1. What is new update in black colour Jio GigaFiber ONT box compared to old white colour GigaFiber ONT box?
Any performance improvement, new hardware or software etc? Or they just degrade the plastic quality and make it lighter and cheap for mass production?

Q2. What is the refund policy of Jio GigaFiber ONT? Any time limit? For example, Can we get refund even after 3 years of commercial launch ?

Q3. What is the GigaFiber ONT ( WiFi router) warranty? What if router get internal fault after 3 years? Will it replace free of cost even after 3 or 4 years if no external damage?

Jio Landline related questions:-

Q4. In future when Jio landline service launch, then how landline will work? Will we able to connect and use the old BSNL landline telephone to Jio GigaFiber ONT by landline port or we need to purchase a new special type of VoIP landline or sim enabled landline?

Q5. Will we able to call to any mobile network by Jio landline service or only Jio-to-Jio calling?

Jio GigaTV Set-top-box related questions:-

Q6. If Jio GigaFiber ONT (WiFi router) placed in one room and Jio TV set-top-box (STB) in other room then how TV set-top-box will connect to GigaFiber ONT?
Will Jio STB support WiFi (wireless connectivity) or there will need a wire cable to connect both?

Q7. When Jio GigaTV launch, will we able to watch state/district local cable channels in Jio GigaTV set-top-box?
Will there be any partnership between Jio GigaFiber and local cable operators in every state/cities?

Q8. In Jio GigaTV, Can we able to rewind Live TV or watch few days old TV programs which we missed same like Jio TV App?

Q9. Suppose when I downloading something in full highspeed like 100 mbps on laptop by WiFi and same time also watching HD TV channels on television by Jio GigaTV Set-top-box, will there any quality loss or buffering issues occur on TV channels? Will HD channels get blurry or pixelated or they will remain clear even during highspeed downloading simultaneously on laptop computer?

Q10. During watching live HD TV channels on Television by Jio GigaTV Set-top-box, will my internet downloading or online website video streaming on computer effected?

Q11. During watching live TV channels on Television by Jio GigaTV Set-top-box, will monthly internet data also consumed?

sidg2 · May 17, 2019

undercover said:
Here is the box

Connection is getting activated.
This box is much lighter than the previous one.

I have 11 important questions which is very beneficial to everybody.
So if anybody have confirmed information about it then please answer to all 11 questions in step-by-step and in detail (and take your time).

Jio GigaFiber ONT (WiFi Router) related questions:-

Q1. What is new update in black colour Jio GigaFiber ONT box compared to old white colour GigaFiber ONT box?
Any performance improvement, new hardware or software etc? Or they just degrade the plastic quality and make it lighter and cheap for mass production?

Q2. What is the refund policy of Jio GigaFiber ONT? Any time limit? For example, Can we get refund even after 3 years of commercial launch ?

Q3. What is the GigaFiber ONT ( WiFi router) warranty? What if router get internal fault after 3 years? Will it replace free of cost even after 3 or 4 years if no external damage?

Jio Landline related questions:-

Q4. In future when Jio landline service launch, then how landline will work? Will we able to connect and use the old BSNL landline telephone to Jio GigaFiber ONT by landline port or we need to purchase a new special type of VoIP landline or sim enabled landline?

Q5. Will we able to call to any mobile network by Jio landline service or only Jio-to-Jio calling?

Jio GigaTV Set-top-box related questions:-

Q6. If Jio GigaFiber ONT (WiFi router) placed in one room and Jio TV set-top-box (STB) in other room then how TV set-top-box will connect to GigaFiber ONT?
Will Jio STB support WiFi (wireless connectivity) or there will need a wire cable to connect both?

Q7. When Jio GigaTV launch, will we able to watch state/district local cable channels in Jio GigaTV set-top-box?
Will there be any partnership between Jio GigaFiber and local cable operators in every state/cities?

Q8. In Jio GigaTV, Can we able to rewind Live TV or watch few days old TV programs which we missed same like Jio TV App?

Q9. Suppose when I downloading something in full highspeed like 100 mbps on laptop by WiFi and same time also watching HD TV channels on television by Jio GigaTV Set-top-box, will there any quality loss or buffering issues occur on TV channels? Will HD channels get blurry or pixelated or they will remain clear even during highspeed downloading simultaneously on laptop computer?

Q10. During watching live HD TV channels on Television by Jio GigaTV Set-top-box, will my internet downloading or online website video streaming on computer effected?

Q11. During watching live TV channels on Television by Jio GigaTV Set-top-box, will monthly internet data also consumed?

undercover · May 17, 2019

First of all, your questions can be answered at one place only.
Ans 1 This box is manufactured in 2017, So its not that they just developed it and cheaped out on components. So it is possible that this was in works all along. Moreover from now onwards every new connection will get this box only so forget the old one. Performance is yet to be tested.

Ans 2 When you pay SD for any item, there is no time limit for you to get back SD.

Ans 3 Since Jio is charging a SD, this means you are just renting out the ONT from them so they will repair or replace till you are a subscriber.

Ans 4 Your old handset works perfectly. I am currently using an Airtel handset.

Ans 5 All calls within india are available to be made.

Ans 6 to 11. This product is only being used by top Jio employees. It will be an IPTV service. You can think of better PQ but the channels and other aspects will remain same as JioTV. All data consumed will be local, So it will not be counted against your data limit. Fiber is rated upto a capacity of more than a Gbps so watching TV will not be affecting your internet experience.

sidg2 · May 17, 2019

sidg2 said:
I have 11 important questions which is very beneficial to everybody.
So if anybody have confirmed information about it then please answer to all 11 questions in step-by-step and in detail (and take your time).

Jio GigaFiber ONT (WiFi Router) related questions:-

Q1. What is new update in black colour Jio GigaFiber ONT box compared to old white colour GigaFiber ONT box?
Any performance improvement, new hardware or software etc? Or they just degrade the plastic quality and make it lighter and cheap for mass production?

Q2. What is the refund policy of Jio GigaFiber ONT? Any time limit? For example, Can we get refund even after 3 years of commercial launch ?

Q3. What is the GigaFiber ONT ( WiFi router) warranty? What if router get internal fault after 3 years? Will it replace free of cost even after 3 or 4 years if no external damage?

Jio Landline related questions:-

Q4. In future when Jio landline service launch, then how landline will work? Will we able to connect and use the old BSNL landline telephone to Jio GigaFiber ONT by landline port or we need to purchase a new special type of VoIP landline or sim enabled landline?

Q5. Will we able to call to any mobile network by Jio landline service or only Jio-to-Jio calling?

Jio GigaTV Set-top-box related questions:-

Q6. If Jio GigaFiber ONT (WiFi router) placed in one room and Jio TV set-top-box (STB) in other room then how TV set-top-box will connect to GigaFiber ONT?
Will Jio STB support WiFi (wireless connectivity) or there will need a wire cable to connect both?

Q7. When Jio GigaTV launch, will we able to watch state/district local cable channels in Jio GigaTV set-top-box?
Will there be any partnership between Jio GigaFiber and local cable operators in every state/cities?

Q8. In Jio GigaTV, Can we able to rewind Live TV or watch few days old TV programs which we missed same like Jio TV App?

Q9. Suppose when I downloading something in full highspeed like 100 mbps on laptop by WiFi and same time also watching HD TV channels on television by Jio GigaTV Set-top-box, will there any quality loss or buffering issues occur on TV channels? Will HD channels get blurry or pixelated or they will remain clear even during highspeed downloading simultaneously on laptop computer?

Q10. During watching live HD TV channels on Television by Jio GigaTV Set-top-box, will my internet downloading or online website video streaming on computer effected?

Q11. During watching live TV channels on Television by Jio GigaTV Set-top-box, will monthly internet data also consumed?

undercover said:
First of all, your questions can be answered at one place only.
Ans 1 This box is manufactured in 2017, So its not that they just developed it and cheaped out on components. So it is possible that this was in works all along. Moreover from now onwards every new connection will get this box only so forget the old one. Performance is yet to be tested.

Ans 2 When you pay SD for any item, there is no time limit for you to get back SD.

Ans 3 Since Jio is charging a SD, this means you are just renting out the ONT from them so they will repair or replace till you are a subscriber.

Ans 4 Your old handset works perfectly. I am currently using an Airtel handset.

Ans 5 All calls within india are available to be made.

Ans 6 to 11. This product is only being used by top Jio employees. It will be an IPTV service. You can think of better PQ but the channels and other aspects will remain same as JioTV. All data consumed will be local, So it will not be counted against your data limit. Fiber is rated upto a capacity of more than a Gbps so watching TV will not be affecting your internet experience.

Thank you very much. If you don't mind, can you please give answer to question 6th, 7th & 8th also?

Q6. If Jio GigaFiber ONT (WiFi router) placed in one room and Jio TV set-top-box (STB) in other room then how TV set-top-box will connect to GigaFiber ONT?
Will Jio STB support WiFi (wireless connectivity) or there will need a wire cable to connect both?

Q7. When Jio GigaTV launch, will we able to watch state/district local cable channels in Jio GigaTV set-top-box?
Will there be any partnership between Jio GigaFiber and local cable operators in every state/cities?

Q8. In Jio GigaTV, Can we able to rewind Live TV or watch few days old TV programs which we missed same like Jio TV App?

romil123 · May 17, 2019

sidg2 said:
Thank you very much. If you don't mind, can you please give answer to question 6th, 7th & 8th also?

Q6. If Jio GigaFiber ONT (WiFi router) placed in one room and Jio TV set-top-box (STB) in other room then how TV set-top-box will connect to GigaFiber ONT?
Will Jio STB support WiFi (wireless connectivity) or there will need a wire cable to connect both?

Q7. When Jio GigaTV launch, will we able to watch state/district local cable channels in Jio GigaTV set-top-box?
Will there be any partnership between Jio GigaFiber and local cable operators in every state/cities?

Q8. In Jio GigaTV, Can we able to rewind Live TV or watch few days old TV programs which we missed same like Jio TV App?

Source

Source

undercover · May 17, 2019

6th,...cant say. Presently connection to stb is hardwire.
7th all channels available on JioTV will be available on iptv
8th already answered

sidg2 · May 17, 2019

undercover said:
MyJio app says 100GB/day but plan says 100GB/30 days

Q(i) Any information about when Jio GigaFiber officially launch and when preview offer will end?
Are these rumours true that Jio GigaFiber preview offer will remain free for next 1 year?

Q(ii). Are you able to use jio landline service. How is the voice quality and are you able to call any mobile network?

Q(iii) Can I port my bsnl landline number to Jio landline?

Q(iv) If there will any issue related to service, internet speed or any queries, to whom I will need to contact?
Jio Customer care agents have no information about GigaFiber. There is a GigaFiber number 1800 896 9999 but not working. No option to connect with agent.

undercover · May 17, 2019

There is a reason why they are called rumours. I am not a Jio employee. Preview offer will be over once the services are launched commercially. I am using this connection for more than 2 yrs now.
You also need to read the forum because many questions are repetitive. I am able to use LL services and calls to all network works. Voice quality is good as VoIP.
You cannot port or choose number to LL yet. In future I do not know if it will be available. (The number can still be choosen using a trick which will not be disclosed.)
Gigafiber number works.
And all these questions are worthless if your area is not ready for action.

sumantrab99 · May 19, 2019

sidg2 said:
I have 11 important questions which is very beneficial to everybody.
So if anybody have confirmed information about it then please answer to all 11 questions in step-by-step and in detail (and take your time).

Jio GigaFiber ONT (WiFi Router) related questions:-

Q1. What is new update in black colour Jio GigaFiber ONT box compared to old white colour GigaFiber ONT box?
Any performance improvement, new hardware or software etc? Or they just degrade the plastic quality and make it lighter and cheap for mass production?

Q2. What is the refund policy of Jio GigaFiber ONT? Any time limit? For example, Can we get refund even after 3 years of commercial launch ?

Q3. What is the GigaFiber ONT ( WiFi router) warranty? What if router get internal fault after 3 years? Will it replace free of cost even after 3 or 4 years if no external damage?

Jio Landline related questions:-

Q4. In future when Jio landline service launch, then how landline will work? Will we able to connect and use the old BSNL landline telephone to Jio GigaFiber ONT by landline port or we need to purchase a new special type of VoIP landline or sim enabled landline?

Q5. Will we able to call to any mobile network by Jio landline service or only Jio-to-Jio calling?

Jio GigaTV Set-top-box related questions:-

Q6. If Jio GigaFiber ONT (WiFi router) placed in one room and Jio TV set-top-box (STB) in other room then how TV set-top-box will connect to GigaFiber ONT?
Will Jio STB support WiFi (wireless connectivity) or there will need a wire cable to connect both?

Q7. When Jio GigaTV launch, will we able to watch state/district local cable channels in Jio GigaTV set-top-box?
Will there be any partnership between Jio GigaFiber and local cable operators in every state/cities?

Q8. In Jio GigaTV, Can we able to rewind Live TV or watch few days old TV programs which we missed same like Jio TV App?

Q9. Suppose when I downloading something in full highspeed like 100 mbps on laptop by WiFi and same time also watching HD TV channels on television by Jio GigaTV Set-top-box, will there any quality loss or buffering issues occur on TV channels? Will HD channels get blurry or pixelated or they will remain clear even during highspeed downloading simultaneously on laptop computer?

Q10. During watching live HD TV channels on Television by Jio GigaTV Set-top-box, will my internet downloading or online website video streaming on computer effected?

Q11. During watching live TV channels on Television by Jio GigaTV Set-top-box, will monthly internet data also consumed?

I have CONFIRMED answers to some of your questions, so I'll try to answer them:-

1. The new black coloured device that you can see in those pics doesn't support 5GHz WiFi band, it runs on 2.4GHz WiFi band only. In other words, it is NOT a dual band WiFi router, but a single band one. Other than that, all the features are same.
P.S.- I heard some users complain about the WiFi signal range of the black coloured device.

2. As of now, Jio hasn't mentioned any time limit. So basically that means, as long as you have a working device in one piece, you're eligible for a full refund.

3. (Not sure)

4. You can use your old device. The port, where you connect your landline phone, is known as POTS port for a reason - Plain Old Telephone Service. Also, it supports caller ID enabled basic landline sets too.

5. Any network, any location in India.

6. You'll need a Cat 6 ethernet cable to connect your router with your STB.

7. (Not sure) I don't think so. Basically, you'll get exactly all those channels that you get now on the JioTV app.

8. (Not sure) Like I said, it will offer exactly what you get on JioTV app. Some channels can be rewinded, some can't be rewinded. Also, the STB supports external USB device, so you can connect your pendrive and record your favourite show/movie.

9. ABSOLUTELY NOT. Optic Fibre cables are capable of delivering speeds upto 10Gbps, and your Jio router is capable of delivering upto 1Gbps. Even if you download at 100Mbps, watch FHD channels and call on the landline phone, all at the same time, you won't face any disruption or lagging anywhere.

10. Like I said before, they won't get affected in any way.

11. (Not sure) Should not.

undercover · May 19, 2019

You are wrong on your first answer itself. It's better to keep quite rather than spreading misinformation.

sumantrab99 · May 19, 2019

@undercover how can you say so? Are you saying that the black one has all the features, just like the white one(earlier version) ?

undercover · May 19, 2019

Yes absolutely.

sumantrab99 · May 19, 2019

@undercover And how's the WiFi range of this new device?

undercover · May 19, 2019

I haven't been able to test out the wifi range. Will do so tomorrow.

sumantrab99 · May 19, 2019

That's great then. Thanks for the valuable information. I'm gonna edit my post now.

Looks like no one has received those New 1500 and 2500 bucks ONTs yet.

Reliance Jio Fiber Queries

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