Excitel Broadband: Slow Internet Speeds to Many Servers and Locations

D

Deleted member 63558

Hi! Speeds on Excitel Broadband are pathetic from morning till mid-night. It starts to have bad speeds around 8 AM and continues to be bad until 1 AM. So the whole day, Excitel is struggling to have speeds. Some locations/servers are so bad that they don't go more than 1 Mbps in speed including Amazon Web Services, Hotstar, DigitalOcean.

Some people have also complaint of poor Netflix and other streaming website not able to stream properly on Excitel.

I have done detailed analysis in this whole thread and below are the mentioned servers where speeds are bad when the problem occurs. (These are bunch of servers, I have tested 10-15 servers at most and out of which these are facing the issues).

Server CompanyCountryCityDownloadUpload
Jio (Speedtest.net) // (tracert vsnl)IndiaMumbai1 Mbps1 Mbps
Airtel Broadband (Speedtest.net) // (tracert vsnl)IndiaMumbai1 Mbps1 Mbps
AWS (tracert vsnl)IndiaMumbai1 Mbps1 Mbps
Digital Ocean (tracert vsnl)IndiaBanglore2-3 Mbps2 Mbps
Linode (tracert vsnl)SingaporeSingaporeLess than 1 MbpsLess than 1 Mbps
Hostdime (tracert vsnl)IndiaDelhi - NCR3 Mbps1-2 Mbps
MNR Broadband (Speedtest.net) // (tracert extreme-ix)IndiaDelhi - NCR5 Mbps55 Mbps
Extreme-IX (Speedtest.net) // (tracert extreme-ix)IndiaDelhi - NCR4 Mbps55 Mbps
GEOCITY (Speedtest.net) // (tracert vsnl)IndiaDelhi - NCR1 Mbps1 Mbps

OTHER CUSTOMERS FACING THIS ISSUE

#CUSTOMER / REFERENCEAREATECHNOLOGYNOTESProof
1@ajgamerNorth DelhiEthernetVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
2@Rehan KumarGurgaonFiberVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
3@JB700's FriendWest DelhiEthernetVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
4My Friend #1Paschim ViharFiberVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
5My Friend #2Paschim VIharFiberVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
6My Friend #3ShahdhraEthernetVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
7My Friend #4Near AkshardhamEthernetVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
8@Rehan Kumar's FriendGhaziabadEthernetVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
9@Shivam255North DelhiEthernetVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
10@ashfameDelhiEthernetVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
11@john_dudDelhiEthernetVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM
12@Aakash MalhotraDelhiEthernetVery Slow Speed: 10 AM - 1 AM
Normal Speed: 1 AM - 7 AM		Yes
* All the timings are approximate, can be 1 hour less or more.

Right now, maximum of the Speedtest.net Node in Mumbai for example: Jio Mumbai (not Navi Mumbai), Airtel Broadband have only speed of 1Mbps (Up and Down)

Proof of Airtel Broadband Mumbai:

HY0rGaJ.png


Proof of Jio Mumbai:

HPAPJhL.png


(Speed is so poor that Upload couldn't happen)

Are you also facing same issue?

UPDATE #2: Speeds are back to ashes (shit) and everything is slow now for me and other Excitel Customers also in other areas.

ajgamer said:
As I said, Speeds will go into the Ashes. It's happening now.

Time: 11:08 AM

Digital Ocean:

uD80F4j.png


In some hours, Speedtest.net and Digital Ocean will show more speed drops.
Click to expand...

UPDATE #1: This is the first time, I am sure that Excitel's Peering and Routing is messed up since it's happening with multiple people at multiple locations throughout Delhi (East, West and even Gurgaon).

ajgamer said:
Edit ( 1:28 AM): This is the first time, I am sure that Excitel's Peering and Routing is messed up since it's happening with multiple people at multiple locations throughout Delhi (East, West and even Gurgaon).

You can clearly see, where at mid-night even the SINGLE are working awesome, at the morning, noon and evening.. Multi is failing to provide the speeds for not just me but a lot of customers (living in different areas) of Excitel.

I hope I have provided enough of proof that. Something's wrong with the Excitel itself. And tomorrow it will again go back to ashes.

Speeds on most of the servers are back including Digital Ocean.

Digital Ocean:

ZWXSh7A.png


Excitel to ACT Fibernet (Single):

LTrXxOs.png


Excitel to MNR (Single):

fgQiFOc.png


Excitel to Jio Mumbai (Single):

28ZKi3H.png


Excitel to Excitel (Single):

1E3zSgF.png


You can clearly see, where at mid-night even the SINGLE are working awesome, at the morning, noon and evening.. Multi is failing to provide the speeds for not just me but a lot of customers (living in different areas) of Excitel.

I hope I have provided enough of proof that. Something's wrong with the Excitel itself. And tomorrow it will again go back to ashes.
Click to expand...

ajgamer said:
Note for Excitel Fellow Users: If you're using Excitel, please do the Digital Ocean Speed Test in the noon.

Anything around early morning / late night is useless since I just asked 2-3 friends of mine and they sent me screenshots.

They are also getting 1-5 Mbps speed only on Digital Ocean.

Secondly, they are facing the issue with multiple servers too such as Jio Mumbai, Geocity, Gigatel (randomly).

Sometimes MNR is full 100% bandwidth, sometimes it's messed up.

According to me, it's a issue of Excitel's backend (not just local area, but whole Delhi).

Possible Causes:

1. Network Congestion because of over-selling. (Happened with Hathway last year)
2. Peering / Routing Issues.
3. VSNL is fucked up.
4. Extreme-IX is fucked up.

I was shocked to see that Excitel to Extreme-IX speedtest is poor too.

All of these friends of mine lives in Delhi-NRC (East, West, Gurgaon).

Over that, @JB700 is using some other ISP but that ISP is somewhat inspired or reselling Excitel's Bandwidth only (maybe JV) and facing the same footprint and behavior as I am.

I have asked @GUNNYJEE to submit the Digital Ocean Test done in Noon so that it can rule out. Since the tests he published didn't include Digital Ocean.

Right now, the routing / connectivity of Excitel is so bad that I was trying to make Zomato Payment using Axis Bank Credit Card (Paytm as Payment Gateway Partner) and SBI Credit Card as (SBI's own Payment Gateway) and none of them were loading.

I had to shift to Airtel and it happened instantly.

@philip marlowe

To back my every claim here, Airtel Broadband is working as fine as it should for every mentioned speedtest node and Digital Ocean. It's surely an issue within the Excitel only. (Airtel doesn't even have peering with anyone)

People with Netflix were complaining the same. (Again, peering is involved)

P.S.: Are we already seeing Jio effect?
Click to expand...

PROBLEM NOTICED: 9 May 2019, 1 PM ------- PROBLEM FIXED: NOT YET (Excitel is unaware of this issue)

CAUSE OF PROBLEM: EXCITEL ITSELF (LCO is not the reason of this problem)

You can read about the Excitel Broadband and It's Services with Honest Review here: Excitel Broadband Review: Worst Internet Service Provider (With Screenshots) | Excitel Broadband

cc: @philip marlowe Just in case if you ever turn on this forum again.
 
Last edited by a moderator:
I am exactly facing the same issue. I lodged the complaint to lco who couldn't understand the issue. Then I complained about the issue on customer care and they refused to acknowledge the issue. I have been facing the issue for last 3 days, I stream content from UK and US based server but the speeds are pathetic. As mentioned by ajgamer speeds to Chennai and Mumbai and Singapore locations are less than 1 mbps. How can we report the issue?
 
Same Here, I am facing this issue from 2 days now.

Yes, Speeds to Singapore Servers are 1 Mbps too.
 
Last edited by a moderator:
It seems like I'm not alone here who is having this issue. Let's see if someone else posts the results here.
 
I think the difference is between Extreme IX routes vs TATA/VSNL Routes. I'm not on Excitel but on a local LCO.

But I've found that servers that are peered with Extreme IX get close to full speeds . I get very good speeds on Google Cloud Server Ovpn because there is direct peering.

Servers that aren't peered with Extreme IX such as Airtel , Hathway and Hostdime get very bad speeds
 
Issue is somehow related to time.

Speed gets normal in the mid-night around 1 AM for almost all the servers. But when it's morning, it goes back to the messed up speeds.

Right now, I am again getting very very slow speeds to the Mumbai Servers (for example).

And, it will get worse with time now until mid-night.

11 AM

LOEfvQN.png


HWKeCMr.png
 
Yes, It's Excitel only issue since everything is loading fine on the Airtel Broadband. (Checked multiple locations including outside of India)

Secondly, my speed test from JioFi to multiple locations (not just India) are fine too.

Excitel is having routing / over-congested / bandwidth / peering issue which they can only fix.

Is there something I can do about it? Since, a lot of Excitel Users on this Forum aren't coming forward. 🙂 Other guy who was on thread @GUNNYJEE messaged me that he's facing ditto same problems as I'm with this meanwhile he lives totally different location of Delhi.

Third, What ISP do you use?

Would be awesome if @achaudhary997 comes forward and share some screenshots since he's good technical guy too.
 
I have "Precious Netcomm" (LCO: VNet) I had Excitel (LCO: Spectrum) until February but non-peering traffic was so slow , even IPVanish and PIA were slow even though they have servers in Delhi.

So I moved to my current LCO. Its way less congested and I get decent speeds (30-40Mbit) to New York servers and close to 90-95 on peered servers. But they too began overselling bandwidth and now non-peering traffic has slowed to >5 Mbit. Its becoming the same thing as Excitel with slow international speeds. Even VPNs are slow now.
 

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