Hi, I need to relocate within the city(Bangalore) when I requested Hathway to transfer my internet connection, they informed me that the broadband service is not available in the new location hence I have to disconnect the service. However when I asked them what is the procedure to disconnect they told their billing and technical team will call me back.
However even after I followed up with customer care multiple times, I am yet to get any call back from them.
I had paid money for 6 months package and after 2 months of usage i will be disconnecting. Hence when I asked about the refund, the one of the customer care executives told that I will get back pro-rated basis refund and the billing team will call me back for refund details.
But there is literally no communication from Hathway side.
I want to disconnect the service by April 26 2019.
However even after I followed up with customer care multiple times, I am yet to get any call back from them.
I had paid money for 6 months package and after 2 months of usage i will be disconnecting. Hence when I asked about the refund, the one of the customer care executives told that I will get back pro-rated basis refund and the billing team will call me back for refund details.
But there is literally no communication from Hathway side.
I want to disconnect the service by April 26 2019.