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This is sify broadband for me...
- Thread starter Sushubh
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- Replies 43
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F
Fred
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I'm having the same problem, just added the ip to my zonealarm. I have already renamed hbsbeat long back. Let's see...
ogtripleog
Regular
Oh, you guys are having the Log off Failure, Invalid Session problems too for some time huh.I think I have read on this forum itself about auto logouts but I haven't read about any that log outs every 20 minutes :huh: 20 minutes is too damn short, I can take auto logouts after 2-3 hrs (though I am not saying it's ok, it just depends on individual net usage)By the way I tried adding the ip address of the sify server to the trusted zone. Didn't work. Next I shut down the firewall too 😛 . Didn't work. Now let me try renaming the hsbeat.exe file.
And I have decided. I won't download sh*t on sify anymore. If they ruined my perfect 6-7 kBps, constant online experience because I went on a downloading spree, I won't touch any downloads while I am on sify.Are you happy now Mr. Sify employee/s who read this forum I am sure 😕
All that's left to do here is Chatting, Email and Web site browsing :mellow:
Like Sify says on its website http://www.sifybroadband.com/master_pricelist.html, that the Unlimited Packages (all of which are shared) are for simple text chatting and emailing.
I checked both my download speed and my upload speed on http://myspeed.visualware.com and it showed my upload speed to be 60 kbps while my download speed was shown to be 20 kbps. Earlier I used to get the same values for both.
This hardens my conviction that they are squeezing my download speed deliberately for way over the 24 hrs that they are supposed to when you download too much.
I don't know, maybe they will suppress it for some days till it equals the number of days I enjoyed an unhindered download at 6-7 KBps 😛
Like Sify says on its website http://www.sifybroadband.com/master_pricelist.html, that the Unlimited Packages (all of which are shared) are for simple text chatting and emailing.
I checked both my download speed and my upload speed on http://myspeed.visualware.com and it showed my upload speed to be 60 kbps while my download speed was shown to be 20 kbps. Earlier I used to get the same values for both.
This hardens my conviction that they are squeezing my download speed deliberately for way over the 24 hrs that they are supposed to when you download too much.
I don't know, maybe they will suppress it for some days till it equals the number of days I enjoyed an unhindered download at 6-7 KBps 😛
The way I see it, sify is better than dial-up on 2 counts only. 1) It's very much cheaper than dial-up and 2) it doesn't go below 2-3 kBps , while dial-up doesn't go above 2-3 kBps
Sify probably doesn't wants us to use the internet with absolutely no limits at these relatively cheaper rates. That's why it puts such limits on these low end packages.
That said it's absolutely anti-user, as I have said, the way in which Sify lets you know of these limits. Once you cross them, they throttle your net speeds, and for many customers as per this forum, cut their access altogether, so that you call Customer Care and come to know that such limits exist in the first place.
What they ought to do is firstly make it clear that these and these pre-conditions are there for having internet access for Rs.600 - 800 per month.
Secondly once you cross the limit, they ought to inform you of that and of the action that they are going to take, instead of harr@$$ing the customer quietly, leaving him angry and bewildered.
I want to know what are the limits that my 32 + shared/unlimited (what a paradox) package comes with, in black and white. And I want to know what actions are to be taken once I violate them.
Surely a customer can expect this much. After I get my current mess resolved, I will try asking this through emails. I tried asking it on phone but I couldn't understand a word of what the BPO kids said, both because of their accent and because of my crappy, unclear Reliance phone.
Sify probably doesn't wants us to use the internet with absolutely no limits at these relatively cheaper rates. That's why it puts such limits on these low end packages.
That said it's absolutely anti-user, as I have said, the way in which Sify lets you know of these limits. Once you cross them, they throttle your net speeds, and for many customers as per this forum, cut their access altogether, so that you call Customer Care and come to know that such limits exist in the first place.
What they ought to do is firstly make it clear that these and these pre-conditions are there for having internet access for Rs.600 - 800 per month.
Secondly once you cross the limit, they ought to inform you of that and of the action that they are going to take, instead of harr@$$ing the customer quietly, leaving him angry and bewildered.
I want to know what are the limits that my 32 + shared/unlimited (what a paradox) package comes with, in black and white. And I want to know what actions are to be taken once I violate them.
Surely a customer can expect this much. After I get my current mess resolved, I will try asking this through emails. I tried asking it on phone but I couldn't understand a word of what the BPO kids said, both because of their accent and because of my crappy, unclear Reliance phone.
OK, here's what took care of my Log-off Failure, Invalid Session thing. I blocked 2 programs HBSBeat.exe and HBSBEAT.EXE from accessing the internet.Thanks for the pointers Ujjwal and Fred 🙂 Those Customer Support people still haven't got back to me to solve my problem. Would be still suffering it if it weren't for this forum I am sure.
