im sure higher up employees at excitel are also aware that their image is being tarnished because of incompetent LCO's not providing qualitative service. i feel like majority of lcos are bad. this is reflective through excitel's google review and reviews on their other social media accounts.
but this is the path that excitel as a company has chosen. to partner with lcos and then provide their services. sure it gives them the advantage of local reach but it has its own share of short comings.
as i said in my other comment, im sure, excitel is already doing whatever they can to make sure that bad performing lcos try to provide good services through their internal reward/punishment mechanism.
At the end of the day excitel and lcos are in a partnership. excitel doesnt own these lco's and they dont have full control over them. they cant just make these lcos do the work. they can pressurize them which i believe they are doing already.
as a consumer all we can do is vote with wallet. if we dont like a services we can always switch to an alternative if we have that option available.
imo its not fair to compare airtel vs excitel in terms of customer support and how fast they are able to resolve complaints.
airtel is a very old and a big company. they have a lot of funds backing them back. they have a large amount of human resource backing them up in their customer care department.
excitel is a startup isp that was launched 4-5 years ago if i am correct. they have limited funds and a small workforce.
we cant expect a startup company that is still in growth stage to provide full fledged service comparable to the one that is being provided by a large MNC
Well this where I have to agree to disagree. Although you are right about an established MNC having better CC than a startup, then both are ISPs in the eyes of a consumer. I don't care if you are a class A ISP with a pan india network like BSNL or a class c isp like ABNL, I only care about getting good service for what I have paid. In further posts you mention about comparing apples to oranges, honestly it's a fair comparison, both are fruits, Apple has more carbs, oranges have more vits. In fact my class C ISP provides better service than the class A BSNL. Even their CC is very responsive and fast. At the end of the day, it's important to understand what matters to the consumer.
When I first saw Excitel HYB plans today, I was like there has to be a catch!. They had 100mbps UL @645rs or so per month. THat's insane! but looks like I found the last piece of excitel puzzle. Btw did you subscribe for 2 months or something. I would never continue if I had such a bad experience!
there is no catch. except that the prices mentioned are without gst. connection is purely unlimited. abuse is of course not accepted. quality of service differ from one lco to another. there are a bunch of us on the forum who have getting pretty decent quality of service from excitel.