So started having problems with lftp about 2 months back which uses my full
gigabit when transferring files to my server the connection would just drop for minutes whenever i tried to use LFTP
Spectra's team couldn't figure out the issue and i just forgot about it.
now about three days ago had major issues, using the internet if i would go over 5 megabit the connection would immediately drop for few minutes and the
ONT would reset (PON showed a red light )
after a million calls spectra's team they finally showed up and tested the fiber, from my home to their splitter box it was -27dbm.
he redid the wiring near the junction box and brought it back to -19 to -21 dbm but the issue persisted
so the problem was ONT so i had to call some other guy they really dont have any internal communication and i pretty much called each and everyone to ask them to visit and fix stuff
finally the technician showed up and this time it was a different guy than usual since the usual guy was on leave today, out of all the people he was the fastest to appear after my call he came just within 90 minutes unlike days others would take.
Once he saw what was happening he immediately recognized what the problem was, it was the power adapter that spectra had provided for the ONT it wasn't functioning right and apparently that wasn't the one their should have provided in the first place (note that i had to get that adapter replaced on day 1 after I got the connection since it broke just in few hours but they provided me with the exact same model which kinda worked fine for like a year)
He gave me the original adapter that the dasan ONT comes with and voila everything works even the LFTP so whenever i used LFTP since it'd max out my connection and the ONT wasn't getting sufficient power it'd drop connection for few minutes 🤦♂️
so i had to wait three days to get my connection fixed when the problem was just a faulty adapter