Spectra 1gbps connection user experience

Messages
23
ISP
Airtel and Dataone
Account ID - 187313 |
i am not having connectivety for the third day in running the connectrion worked for 10 minutes, I want all other people to know that please do not subscribe to Spectra , You will be writing mails, making calls to get the connection to work continously but these people will not be bothered to resolve your issues, my biggest regret is going for Spectra Connection, PLEASE DO NOT MAKE THE SAME MISTAKE
This is in Bangalore . Indiranagar Area
 

varkey

Well-Known Member
Messages
2,267
Location
Bangalore | Ernakulam
ISP
Excitel | BSNL
@The_PC_Guy Yes this week has been crazy, since last Saturday or Sunday, every single day it was down for several hours. I was literally spammed by their mass outage notifications which was never ending 🤣🤣

Last night also, it was down till around 3 am or so. 🤷‍♂️
 


The_PC_Guy

Member
Messages
163
ISP
Airwire
Yeah i haven't has internet this whole week today its much worse the connection was online for like 5 hours today
 

The_PC_Guy

Member
Messages
163
ISP
Airwire
After 3 support tickets they did that automatically for me but I'd rather not have downtime than get refund for a downtime
 


varkey

Well-Known Member
Messages
2,267
Location
Bangalore | Ernakulam
ISP
Excitel | BSNL
I agree, personally I wasn't that affected cause I wasn't at home much during the week and the fall back to the Jio backup connection was enough for me whenever I was home.

But yeah, downtime sucks. Although I'm curious what went wrong with them this week, my ONT was always green so it wasn't a local fibre cut, looks like somewhere upstream. The clueless customer care people repeatedly kept saying fibre cut 🤷‍♂️
 

The_PC_Guy

Member
Messages
163
ISP
Airwire
Yeah it wasn't a local fiber cut for sure but I think it will probably get fixed in next two days because from yesterday ONT is red maybe they finally fixing everything and laying new cables just maybe
 
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