Excitel - Frequently Disconnecting Multiple Times Per Hour (Termination Cause: SERVICE UNAVAILABLE)

  • Thread starter Deleted member 63558
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JB700

Member
Messages
458
Location
Delhi
ISP
Tripleplay
i think the disconnection cause was "Lost Service". I hated DEN because of its 100GB/month FUP so i decided to give excitel another shot and recharged it with 20Mbps plan after two months, no more disconnections.
 
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Deleted member 63558

LCO is not ready to listen. They are continuously saying router is faulty.

How can router be faulty when it was working fine for more than 1 week. (It ran continuous sessions of 3 days without any disconnection).

Router is newly manufactured and bought. Not even 20 days old.

@philip marlowe any comments?

2019-01-12 02:18:15 2019-01-12 02:32:35 10.14.8.238 14.33 140.08 Service Unavailable
2019-01-12 01:39:31 2019-01-12 02:17:40 10.13.193.74 38.15 8388.41 Service Unavailable
2019-01-12 01:27:28 2019-01-12 01:38:18 10.14.2.184 10.83 756.48 Service Unavailable
2019-01-12 01:12:33 2019-01-12 01:26:53 10.13.195.115 14.33 1021.05 Service Unavailable




This is the copy-paste (Pre-Canned) Reply from Excitel Nodal Team Daily:

 
Last edited by a moderator:

alphago

Member
Messages
53
ISP
Geo City Network
Is it working if you directly connect the rj 45 to your pc/laptop?
 


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Deleted member 63558

@alphago I tried that but I don't know something wrong happened with that. I mean Laptop restarted and didn't connect to excitel automatically (Windows Update).

Right now, I'm connected to router-again with the TP-Link Router. Let's see if this shows any error. If it shows, I'll test on laptop again.

I've 5 days of time left in my excitel connection.
 

opomiyulen

Google Fiber Calling :)
Messages
96
ISP
Nextra, Excitel
Hmm. How did you know the problem is solved? @JB700

And what was the termination cause for your frequent disconnection.
548 minutes is decent time , you should not worry. Frequent disconnection is when connection get disconnected with in few minutes again and again. To verify more, use your connection for a day on laptop or desktop only without any router and than check logs what it show. It may be due to router also.
 
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