Excitel Account Suspended for Commercial Usage (Baseless Claim)

  • Thread starter Deleted member 63558
  • Start date

manojrk

Newbie
Messages
647
Location
Chennai
ISP
Hathway - 300 Mbps - 2 TB
TTL is only one of the attributes used though not very effective. Determined ISP’s could use TCP/IP fingerprinting tools to gather more info. Another method used is by looking at TCP window size in packet header and of course DPI boxes are relatively cheap these days.
 
D

Deleted member 63558

Hi, I am not sure. Because Area Excitel Guy says it was a mistake and Nodal said it was done because they suspected commercial usage (based on the heavy download usage happened in short period of time).

In-short, there is no clear answer from their side but they restored the connection.
 


Messages
158
ISP
Excitel
There is an algorithm in place that tries to detect commercial use. It's not based on download amounts. It takes into consideration other aspects like number of connections, type of connections, and of course amount of traffic and some other masala. It's still work in progress and obviously can trigger false positives. Sorry if this was your case.

Excitel connection is purely for single household and of course many are abusing this policy and there is an attempt to catch and stop them because this kind of usage loads the network unnecessarily, creates peaks of traffic and this itself spoils the service for rest normal users. Network is planned and designed to sustain traffic levels that are based on home usage (no matter how many devices) and when misused this not good for all.
 

Rohit Yadav

New Member
Messages
2
ISP
Excitel Broadband
Please help same problem occurred to me My Excitel Account has been suspended.
I have downloaded high amount of data.
Ajgamer please help me.
What have you done to get it restored.
 


D

Deleted member 63558

Talk to your LCO or the Area Manager of Excitel. They can help you restore the connection.

Mine was a mistake from backend. They sent me apology for the same.
 

koolkunz

Member
Messages
89
Location
Delhi
ISP
Airtel and Local ISP
Today the same thing happened with me. Customer care says over usage / commercial usage and they will not give any refund for remaining part of my payment (which is wrong). I download a lot of movies and stuff. I contacted the guy who did my installation and both he and customer care told me to email excitel helpdesk.
I have emailed them so lets see what happens .
I am thinking of talking directly to LCO to replace connection because otherwise my experience has been quite good with this connection. No speed issues, no major downtimes.
 
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