Excitel works fine on LAN but Frequently Disconnects on the Modem/Router (Checked 2 Modems Already)

This is how it looks bad.

since the connection is reliable on lan... i doubt excitel would be able to help out much. borrow different make/model routers from your friends and see if the behavior is consistent with them as well.

@Sushubh, I talked to the @Aakash Malhotra and @Rehan Kumar and both of them are using the same router. I ordered the same yesterday itself and it was delivered.

I have just unboxed the router and installed that to the network.

So, setup is like this right now (Check Screenshot below)


P.S.: I am not using right now load balancer, since I want all the load to be on the excitel directly to stress test it.

This new modem is just 1 day old, newly ordered from the Amazon.in

TP-Link Wireless N Router WR841NModel No. TL-WR841N

tried it in Asus router?

@Sushubh Not yet. I tried in the TP-Link Load Balancer and the another old TP-Link router only. I'll give Asus a try if I find this new TP-Link router not working as well.

@Sushubh, According to you. How many disconnections per day are fine with excitel and how many do you face per day?

The benefit of using a load balancer is that I don't really have to care about that. 😔

Haha, True but if you could screenshot your long-history of session from my.excitel.com to me? (Hide the IP if you want)

Delete.

Hi @Aakash Malhotra @Sushubh, Please let know two things.

1. The IP Address of your Excitel Router/Modem? (I'm trying to rule out if it's a case of local IP)

2. Did you mention anything in the service name? (Check Screenshot Below)

P.S.: @Sushubh I know you use EdgeRouter-X with your Excitel Wire. Could you confirm the Local IP of your EdgeRouter-X?

Hi, I've an update with the new router after running for 24 hours. (TP-Link Wireless N Router WR841NModel No. TL-WR841N)

Router is no more disconnecting except for Admin Reset and If Electricity goes off (LCO doesn't have power-backup).

Except for that, it seems to be stable for now.

Note: I troubleshooted everything myself and there is no support/help from the Excitel's Support.

They are the shittiest support I've ever seen in my entire life. Hathway's Support is much better than Excitel. Excitel's support has somewhat same lines kind of actor's script. They speak all of them in a pattern (words are different, but meaning are same). And the value of their words are negligible.

Complaint is open since the connection installed but they never sent a engineer or anyone.

Other Problems:

Packet Loss: I'm seeing packet losses randomly which spikes to 50-60% sometimes.

Delay/Lag in Internet: Sometimes I feel a kind of lag in the website loading while on Excitel. Example, it takes extra seconds to load the YouTube Videos (2-5 Seconds Delay).

So for example, I load a video on YouTube. It shows black screen on the player for about 2-5 seconds (without sound) and after that it starts the video. Seems to be routing issues?

QUESTIONS:

1. Why is my TP-Link Load Balancer TL-R470T is not working fine with the Excitel? (It has much better hardware quality than this cheap Rs. 999 Modem).

2. Why is my TP-Link TD-W8970 Gigabit Ethernet Router not working? It's 10 times more costlier than this?

Looking for some answers, since I believe it's working fine with the @Sushubh with his TP-Link Load Balancer (few months back).

3. Do you recommend using 1.1.1.1 as the DNS or Google DNS instead of Exctel's own DNS?

(@Aakash Malhotra @achaudhary997 Your inputs are always valuable).

For the first two questions I have no clue apart from the fact that it should work as I am also using a different router that what was given by the LCO.

3. I have been using Excitel's own DNS from a very long time and have had no problems so far (Apart from 2-3 backend problems which usually resolves within 2-3 hrs). But I prefer Google DNS as the latency to 1.1.1.1 is about 80ms for me whereas google DNS gives me a latency of 4-5 ms.

i also get packet loss spikes of 50-80% . it stays for a few seconds then goes back to zero.

@achaudhary997 Which router model are you using?

edgerouter x