Internet not working and unable to login through my excitel portal.

Now that I think about it, It was quite a while back, they probably had grace period back then.
My plan never expired after that so I don't know if my excitel works without recharge or not after grace period was stopped.

@Sushubh

when you experience any issue with connection, are you calling the LCO directly or registering the issue with Excitel first?

i call the guy who manages the installations and repairs himself. great guy. does not mind me calling him directly. and even calls back when the problem is resolved. calling the office basically adds one more step because they redirect my number to this guy who would then call me.

if it is during the night, i file complaint on my.excitel so that i do not have to set an alarm for 10am to call the guy.

I understand, but by calling the local guy directly, you are not raising any ticket and therefore Excitel has no way to know you have trouble. When Excitel knows you have trouble few things can happen

- you can get compensated for downtime (based on resolution SLA)
- Excitel can give you information if the issue is Global (whole Area, whole City, whole Network affected) and if the team concerned is already aware and you will get ETR for fixing it, this will save you time from calling the local guy
- Excitel will also pressurise the local partner to fix the issue within SLA if the issue is personal and within last mile
- once you have full history with Excitel of all your troubles and you reach certain threshold this might trigger some more compensations for you

I think it makes sense to do both
- raise complaint to excitel through app/portal - this will take no more than 1 min and you will get some quick understanding if the issue is known/global
- if you still feel there is a need, call the local guy

This way you can benefit from both having information, having history, having Excitel to back you up and speed up resolution through local team.

Does it make sense?

Same thing happening again.
No internet and unable to login on my excitel portal.
@Sushubh can anyone please check my excitel portal.

Nevermind started working again.

Happening with me now. Not able to login to my.excitel.com and internet is not working.

@Sushubh Is my excitel portal not working again or is it just me , can you check please .

App works.

Portal works too.

just me then

i checked on airtel 4g. let me check on excitel itself now that i am home.

seems fine?

Airtel in my area are providing a maximum of 24mbps through vfiber and I want an unlimited connection so the airtel representative said that they can provide me an unlimited connection but the price will be 1999 and the speed will be 24 mbps.

The question is should I get it?
I have run out of options cause excitel is borderline unusable and act doesn't provide much data and hathway is not there where i live neither is Tata Sky broadband , so i am stuck with airtel vfiber.

Now i can pay that amount because 24mbps is enough for everything that i do .
I think 4k streaming on netflix might buffer a bit but everything else would be fine.
The main requirement is reliability so if anyone can comment on airtel vfibers reliability please do , as excitel's reliability and support is probably the worst i have come across.

4k stream usually runs 12-14 megs/sec just for the video (non HDR). For the full 4k experiancewith HDR the recommended speed is 25mbps. From what I have experienced it usually uses less than 25 Mbps. Say around 20 ish or lower. If you have someone watching YouTube or other bandwidth heavy apps then it may stutter.