Honest Review: Disconnected Excitel After 1 Hour of Installation (Poorest ISP and LCO Business)

Hello, I logged a installation request (new connection) for Excitel on Saturday. I did the confirmation of it when they called me.

Saturday: After that, LCO's Sales Guy calls me and I had like 30-40 min. conversation with him where I asked him 10 different way to know if there is any issue with the ISP (Like Down, Frequent Disconnection and Packet Loss). I asked him multiple times so that I can find a clue if there is any on-going issue.

He used the word "Honest" when he said "I will speak honestly with you but 2 months back Excitel was very bad in your area but now it is max. to max. 1-2 times down in your area and fixed in half-hour max".

This was his consistent and constant reply to my multiple questions related to this. So, I asked him to come on monday and install it.

Monday: He calls me and I again asked him 5 times about the same if you have any issues with your network in our area or if it goes down more than 5 times per month? then let me know truly.

He said "I told you that day also that it's hardly 1-2 times per month and not more than that".

So I asked him to come and install it. He came and filled the form and asked for documents. Everything was done.

After 2 hours, his wire-man came and installed the wire. Now starts the real issues:

1. No Power Backup if NDPL/Tata Power is off. Excitel will be off.
2. Huge Packet Loss (2-5% Packet Loss).
3. Slow upload speed until I called the support (which should have come by default only).

I had huge conversation with Excitel Support and they didn't even know that the LCO has not installed Power Backup in our area.

I asked support what do you expect me? I move from my 2 years old connection of Hathway and 13 years old connection of Airtel to Excitel to see that your internet will be off if there is a power cut in our area. So if there is a power cut daily (which is happening), it is easy 3-4 times a day down of Excitel. Making an average of 100 times per month. So Excitel Sales man don't know the difference between 1-2 times per month and 100 times per month?

It's 21st Century.

Excitel Support Guy had no words and logged the complaint.

LCO asked the wire-man to cut the wire and comeback (because I was talking about disconnection if there is no power-backup).

I would say one thing to everyone of you honestly, Excitel is not a choice, it's not a luxury. It proves you get what you pay for. They don't even deserve to be an real ISP which they keep a tag. If they don't have any sort of control over LCO, I don't know how safe your browsing is. How are you even sure if the LCO is not injecting any sort of stupid scripts? (My thoughts).

I mean. LCO guys have so much power that Exctiel's Senior Support is asking for 24 hours of time to wait and LCO says "Taar kaat ker aaja aur band kerde" to his wire man (English Translation: Remove the wiring and close the connection permanently).

What sort of company Excitel is? Do you have no power to fix your infra. and your control over the LCOs?

With in one hour, My newly installed Excitel Connection is disconnected!

I hope Jio Fiber comes soon. I want to get rid of every ISP (Including Airtel who are the most pathetic and because of them only I have Hathway and I had to try Excitel today). Stupid ISP introduces virtual Fiber and names it Fiber Backend. VDSL is not even Fiber.

@philip marlowe or if anyone else is still alive from Excitel? Get yourself active and introduce yourself as dedicated ISP. Else be ready to say bye-bye to ares wherever Jio comes. Don't think for a second that your Unlimited FUP scheme would benefit you for a longer?

Data is only going to reduce in price. If not today? Then tomorrow. But data will be cheaper. I won't have a problem paying 2,000 INR for 1TB Data to Jio if their service is constant 24/7. I am ready to take 2-3 connections of any ISP who can have nice service.

But I do not think Jio is launching on its own without the support of these LCO's....... And if without their support then there will be constant tussle...... wire cutting etc.

I think the key is...... in present scenario........ first to find a good LCO and then a good ISP serviced by that LCO.

@ijsa Let me counter your thoughts.

1. Jio has much of the money, infra and influence to directly launch itself. (Reports of needed support of LCO is not a case with Airtel even, Airtel operates on it's own and they don't depend upon LCO.)

2. Cutting wires of Airtel or Jio type of companies would bring legal issues more faster than cutting wires of Hathway or Excitel (because Airtel and Jio woudln't cut other's and Hathway and Excitel and similar companies cuts each other wires).

3. LCO's end is near specially in Metro Cities. If you remember when Airtel BB came? Hardly anyone was using LCO or MTNL (Depends upon the availability). Now LCOs are again in power because of the poor speed of Airtel. They can't support the 100mbps or 50mbps on longer distance where LCOs right now can on their cable wire or ethernet. But as soon as Airtel shifts to FTTH or Jio Fiber comes? Who needs LCO.

4. If you want more concrete information, read Airtel FTTH Sub-Forum. People using Airtel FTTH needs no backup. They have nicer service, speeds and ping. It's a lot better than their marketing gimmick of V-Fiber (VDSL).

Overall, the concept of LCO will again vanish from Metro wherever Jio Fiber would come or Airtel gets some reality check and get the real fiber (Airtel FTTH) and stop their failed tech. VDSL (V-Fiber).

P.S.: At-least in Metro Cities, they don't need LCO support.

I am pretty sure my local Excitel network is rock solid due to the effort of the dude named Rajneesh. Every single Excitel user in my sector has high praises for him. If he leaves for another company, it is likely that the network would break down in my area as well and the service would become hopeless.

Of course, the backup situation is the responsibility of your LCO and no service guy can fix that issue. My LCO has done a good job in that regard. But then I was lucky that he is an established cable/CAS player with tons of customers so power backup is basically mandatory for his business to run. People can switch to LTE on their mobiles if their wired internet goes down but god forbid... television service down nahi honi chahiye during daily soaps and of course sporting events.

Never trust a salesman blindly. Ask other users in your area if you know them.

I've seen my lco setup (non-excitel) and its just two long inverter batteries, it doesn't require lot of investment. During 2 years I've had power backup issue only 2 times during dust storms in delhi, may be he switched off the network as precaution or the power cut was too long.

Before making partner excitel should atleast have some minimum requirements like power backup and a technician who know what he is doing.

lco survived dth and jio is well not really not known for their Qos with over head wires but it will be good to have alternatives.

True @Smh actually in my block there aren't many who uses Excitel. (I'm talking about block not whole area).

Secondly, I think Excitel should have minimum requirements set for the LCO before they make the partner. Because today, LCO messed up and the reputation of Excitel is gone.


That's the case why there are 1-2 stars for the Excitel on forums/review website. Because LCO messes the most. But at the end of the date, it's Excitel's duty as well to keep an eye on the LCO. Giving them your brand name blindly without checking the QC is their own stupidity.

When I talked to the support guy, He didn't even know that the LCO doesn't have power backup. He said, we have logged the complain about it.

But then LCO asked his wire-man to cut the wire and uninstall everything permanently. (Because he has no plans of installing backup for sure).

And about the LCO, LCO survived the DTH because of the cost of DTH. You get Hathway TV for a cheaper price as compared to Tata Sky.

But about the internet? Trust me. You will see the change very soon. If companies like Airtel and Jio provides nicer service keeping the per data cost very lower or give bulk data instead of 100 GB? Who wants LCO? Just let me know.

The max to max, you would take LCO as a backup only.
Yes, There are some routing issues with Jio right now but they are new. They are not even established. 1 thing is 100% sure is that they are FTTH. So in future if everything gets settled and they become mature? Do you really think it will be bad? I think Jio Fiber has nice scope in Delhi at-least. Being a capital of country, we still have the worst broadband connectivity.

Just because service of a particular area is good doesn't make your whole metro state or the ISP nice. Excitel has avg. review of 1 out of 5. You can hardly find anyone saying good about it, but find many who says bad about them.

more competition and options will be good. Earlier I was stuck with 512 kbps mtnl then lco started providing internet services so now I pay half of what I paid to mtnl with 20 times more speed and better uptime.

I also didn't trusted my lco so he showed me all his battery backup and equipment after which I paid him lol he was really desperate for customers during that time.

Well for me...... LCO is of prime importance.... He has more than 7-8 ISP's and all are equally good. I can switch to anyone in the next recharge, without any change of wiring etc..... just change of screen name in my router......

My complaints are attended swiftly...... most sorted out in 10mins and if more, than it is an ISP issue, which takes its own time.

I would not go for Jio or Airtel even if they offer at half the current price (my LCO is offering) because I am very well versed with the CC of Airtel as well as Jio (they do not give a damn...... no matter how many emails you post and their Telephone complaint numbers are a joke).

The advantage I have is that LCO is next door..... others might not have that.....

Even at the moment I am paying almost twice the market price...... I am paying Rs.500/m for 30Mbps UL while other LCOs are offering @1050/ 4months 30Mbps UL....

Smh said:

more competition and options will be good. Earlier I was stuck with 512 kbps mtnl then lco started providing internet services so now I pay half of what I paid to mtnl with 20 times more speed and better uptime.

I also didn't trusted my lco so he showed me all his battery backup and equipment after which I paid him lol he was really desperate for customers during that time.

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Mine is not surely desperate (some doesn't know the business, just starting business doesn't mean you understand business very well).

EDIT: Off-Topic Discussion with @ijsa

my lco is also kinda good. connection hardly goes down. has power backup as well.

i have 2 issues with excitel -

1) net goes down when it rains. like srsly. it is 2018 and stuff like this still happens.
2) packet loss. like what the hell is this? are guys at excitel truly that incompetent that they cant fix this issue? till now i have seen numerous complaints from people about packet loss but havent seen a solution till yet.

excitels facebook page is filled with complaints. its like they dont see them at all and have no will to improve.

3) kinda of an issue - video bufferings.


i will make a dedicated post where i will post videos of these issues. i will keep on posting these videos till excitel fixes them .
i'll play games and record instances of packet loss. i will watch videos and record instances on bufferings. lets see how they react.

@Aakash Malhotra It can only be solved if Excitel is at ground-level. LCO lies to Excitel. So yeah, Excitel is pretty much fucked up because of it.

Adidam said:

But about the internet? Trust me. You will see the change very soon. If companies like Airtel and Jio provides nicer service keeping the per data cost very lower or give bulk data instead of 100 GB? Who wants LCO? Just let me know.

The max to max, you would take LCO as a backup only.
Yes, There are some routing issues with Jio right now but they are new. They are not even established. 1 thing is 100% sure is that they are FTTH. So in future if everything gets settled and they become mature? Do you really think it will be bad? I think Jio Fiber has nice scope in Delhi at-least. Being a capital of country, we still have the worst broadband connectivity.

Click to expand...

what excitel has over other networks is their reach. i have no isp in my area except excitel. i dont see my area getting jio fiber any time soon as well.

and there are many areas in delhi where only excitel is present.

I do not get your point....

I had Excitel service from him.... proper login id & password. I could login with those credentials on Excitel app and website.....

Later I switched to triple play...... I kept my login and password same..... and likewise changed many ISP's keeping the same login, password.... So effectively I have to change only Screen name in router.