Media Converter on One Broadband query

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My connection is CPE based Point to Point.
 
Having no ping spikes would be considered good, cannot play FPS games in our current pings. Wireless always has problems so cannot really expect constant pings but fiber shouldn't have any problems.


Got call from their technical department after registering a complain with customer care. Was on the phone for 30 minutes and he was remote controlling my desktop, he did a lot of trace routes ping tests to DNS,gateway and google but he was not able to pin point the cause. I had to play Overwatch while he monitored the connection and agreed that there is a problem, he was supposed to call back but he gave up and forwarded to engineering team. Customer care said his last update was "ping issue with game overwatch"
 
Was out of Nagpur since many days, first thing i did after reaching here was share the prices from the main in2cable price list as well as the price list on the first page of this thread, my LCO is not ready to match any of these prices saying these prices are not applicable in outskirts etc.
 
Try 8.8.8.8 and your gateway which you will find in your router page(gateway is probably 203.192.224.6 )

Do these ping tests while watching a YouTube video.
 
My default gateway is different, attaching the picture
e3yji85.png
 
try with -t.
eg ping 8.8.8.8 -t while you are watching YouTube, your current test is too short for the issue to appear.

If you guys didn't know, you can track your complains and internet usage here.

I really like how detailed this complain page is, I can post updates there myself.

CC1bCco.png
 
Yeah, know about that account link, it should be centralised like other major broadband players with ability to select all the plans, I am paying 50% more for this one broadband.

Ir1R9Aw.png
 
Another thing to keep in mind is that i am using a 10 year old laptop and 1000 rupee wifi router, so your latest gaming pc etc will give better results.
 
Those won't cause any major issues like constant ping spikes. Keep monitoring and post if ping increases after every 10-30 responses.
 
So last contact was 2 days ago by their NOC team, all I am getting is "NOC team knows about your issue". Contacted LCO but he is busy with fiber cut and there was a storm today around the time he was supposed to visit, can't blame him for not visiting today.
 
I have tried everything but I cannot get more than 10mbps from my seedbox. Speed all over Europe is half my connection speed, even in torrents from good private torrents sites the speed fluctuates a lot between 25-50mbps, averages around 32mbps.

Is this normal behavior for high speed internet because before this I had 16mbps and 20mbps connections and they always maxed out on private torrent sites.

@RS4 can you do a tracert
8.8.8.8
203.117.172.253
103.28.54.16
185.60.112.157
24.105.30.129

also pingtest on 8.8.8.8 and let it run 10mins while you do light tasks such as surfing websites? Check the 10mins log if there are ping spikes. If you don't have the issue then it will help pinpoint the problem.
 
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