ICICI Bank

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I was offered a pre approved Coral Mastercard by ICICI bank. This offer could be seen in my login & in imobile app. Since it was no entry fee & no annual fee I accepted. Today I get a call from +914038171510 speaking on behalf of the bank telling that entry fee has been waived but there's an annual fee. This inspite of getting an email after I got the virtual card that theres no entry or annual fee. I even have screenshot of the same claims. I have contacted them & awaiting their response. 🤬🤬
 
Now they are trying to tel me that its free only for first year but annual fee is chargeable from 2nd yr onwards. So I sent them the email I got from them plus the screen shots I had taken of what was offered to me in my login. And the Name, emp code & branch code of the person helping me to fill the form, this was entered in the application form. A friend told me if they stick to their story just cancel the credit card with all reasons & get rid of them.
 
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Don't worry their retention team'll offer LTF free anyway whenever you ask for cancellation.
 
Call customer service. Tell them you want to cancel it. That's the easiest way I suppose. You don't need to cut the card or anything.
 

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For anyone trying to connect to ICICI Bank on Twitter, please be careful what handle you use. Theres a new handle which posts the same reply to anyone who contacts them (see below). Not sure why they have not taken action yet. I had Dm'ed them 2 days ago but no reply or any action seen,

Source

Notice the last letter 'o' in this handle which is not there in the original bank handle
 
Just now I checked on Twitter. There are many fake accounts displaying ICICI logo and ICICI Bank Cares.
I reported 4-5 fake accounts for ICICI and 2 for HDFC.
 
iMobile app is force closing itself as soon as I open it. Anyone else facing this?
 

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