Dear all
I have been using Airtel broadband for close to 10 years now and till 2 years ago everything was fine and good. Over the last 2 years the telephone line has been so poor, extreme disturbance (you basically hear the humming noise, like what you would hear if you were close to a high voltage transformer) and I' have been reporting this to 121 over and over again and there has been no fix so far, 2 years and counting! They are prompt to send someone to fix it, the person does a quick fix and goes and this seems to be okay for a while and then the problem is back again. After repeated complaints I contacted the Nodal office, emailed them the ping stats etc. still no solution. The same person has been coming over the last 2 years to fix this disturbance on the line and finally he agreed that the underground cable is faulty and hence the disturbance. I' have been paying 1500 odd rs for such a pathetic connection.
Due to the disturbance on the line, the broadband is also so slow. Ping stat is so bad, ping test to google.co.in used to give a latency of 400-600 ms and it is not just the latency, the packet loss is also so high ~15-20%. About 2 days back they changed the connection to my house to a different distribution point(another pole) and then this humming sound went away but still internet was bad. I have also been asking repeatedly for this Vectoring DSL(which Airtel claims with a false name of V-Fiber), I got the upgrade today with the D-Link modem(insisted on a D-Link after reading complaints on this forum 🙂). They have upgraded the line but the line is so unstable, latency keeps varying, packet loss is still high.
My neighbor who lives right beside my compound is getting 40 mbps with this VDSL, whereas I'm getting only 8 mbps due to my connection being from different distribution point. I' have argued with them that this is not acceptable to me and they mentioned they will do another feasibility check. However, this V-FIBER seems to be very erratic and unstable, my neighbor is also facing the same issue.
When will these guys upgrade their network to support Fiber to home. There does not seem to be enough competition in Bangalore still.
I'm attaching my line stats below(link below): I would like some experts opinion on this. Upon reading on the internet the attenuation seems to be high and the SNR seems to be low, but Airtel will probably tell this is good enough.
Capture
I have been using Airtel broadband for close to 10 years now and till 2 years ago everything was fine and good. Over the last 2 years the telephone line has been so poor, extreme disturbance (you basically hear the humming noise, like what you would hear if you were close to a high voltage transformer) and I' have been reporting this to 121 over and over again and there has been no fix so far, 2 years and counting! They are prompt to send someone to fix it, the person does a quick fix and goes and this seems to be okay for a while and then the problem is back again. After repeated complaints I contacted the Nodal office, emailed them the ping stats etc. still no solution. The same person has been coming over the last 2 years to fix this disturbance on the line and finally he agreed that the underground cable is faulty and hence the disturbance. I' have been paying 1500 odd rs for such a pathetic connection.
Due to the disturbance on the line, the broadband is also so slow. Ping stat is so bad, ping test to google.co.in used to give a latency of 400-600 ms and it is not just the latency, the packet loss is also so high ~15-20%. About 2 days back they changed the connection to my house to a different distribution point(another pole) and then this humming sound went away but still internet was bad. I have also been asking repeatedly for this Vectoring DSL(which Airtel claims with a false name of V-Fiber), I got the upgrade today with the D-Link modem(insisted on a D-Link after reading complaints on this forum 🙂). They have upgraded the line but the line is so unstable, latency keeps varying, packet loss is still high.
My neighbor who lives right beside my compound is getting 40 mbps with this VDSL, whereas I'm getting only 8 mbps due to my connection being from different distribution point. I' have argued with them that this is not acceptable to me and they mentioned they will do another feasibility check. However, this V-FIBER seems to be very erratic and unstable, my neighbor is also facing the same issue.
When will these guys upgrade their network to support Fiber to home. There does not seem to be enough competition in Bangalore still.
I'm attaching my line stats below(link below): I would like some experts opinion on this. Upon reading on the internet the attenuation seems to be high and the SNR seems to be low, but Airtel will probably tell this is good enough.
Capture