I am on airtel v fiber 1099 plan but I get only 24 mbps. Yesterday night my line was down so I called and registered a complaint but after 2/3 hours the line was up and everything started working again. The engineer came to my house in the morning today and said that they had upgraded the "server" which supports speeds upto 40 mbps and that if I call customer care and tell them to upgrade it to 40mbps they will do it.
But when I called customer care today they said 24mbps is still the maximum for my connection.
How do I get them to upgrade because I know my connection supports it now because on my router configuration page it shows(exact values) :
Upstream Speed 9998 kbps
Downstream Speed 45000 kbps
Max Attainable Up 19062 kbps
Max Attainable Down 81648 kbps
Before yesterday this used to be something like this (not exact values):
Upstream Speed 8956 kbps
Downstream Speed 44531 kbps
Max Attainable Up 9962 kbps
Max Attainable Down 44648 kbps
Any suggestions on how to force airtel to give me the upgrade.
But when I called customer care today they said 24mbps is still the maximum for my connection.
How do I get them to upgrade because I know my connection supports it now because on my router configuration page it shows(exact values) :
Upstream Speed 9998 kbps
Downstream Speed 45000 kbps
Max Attainable Up 19062 kbps
Max Attainable Down 81648 kbps
Before yesterday this used to be something like this (not exact values):
Upstream Speed 8956 kbps
Downstream Speed 44531 kbps
Max Attainable Up 9962 kbps
Max Attainable Down 44648 kbps
Any suggestions on how to force airtel to give me the upgrade.