Recently, there were two incidents which leave a big question mark about security loopholes in Jio services.
Incident-1
In first week of October, I requested customer care to terminate one of my Jio numbers which I do not intend to use in future. I got this number in July 2016. I got SMS that it will be discontinued after expiry of current plan. The number is still active. But that’s not the point.
On 26th October, I got an email that “As per your request, the Alternate Contact Number for your Jio number has been changed to +919971068454.” I never requested for this change. A quick search revealed that this number belongs to Deepak Kumar who is Senior Executive at Reliance Jio Infocomm Limited according to his Facebook profile.
I changed the alternate contact number to my number back through My Jio app and OTP received on my Jio number.
Incident-2
I recently ported my primary Vodafone number to Jio (requested on 18th, completed on 24th) because I was quite happy with Jio Voice and Data (I still am). While checking the usage in my Jio app, I saw two SMSs were sent from my number (sent to private numbers) in the morning of 26th October which I obviously I did not send. If they were any service SMSs, I could understand that any app might have sent it. But I was not even awake at the time of those SMSs. I can share screenshot if anyone is curious.
I feel quite uncomfortable with these incidents in the era or credit card/debit card/OTP scams.
What do you guys feel about it.
Incident-1
In first week of October, I requested customer care to terminate one of my Jio numbers which I do not intend to use in future. I got this number in July 2016. I got SMS that it will be discontinued after expiry of current plan. The number is still active. But that’s not the point.
On 26th October, I got an email that “As per your request, the Alternate Contact Number for your Jio number has been changed to +919971068454.” I never requested for this change. A quick search revealed that this number belongs to Deepak Kumar who is Senior Executive at Reliance Jio Infocomm Limited according to his Facebook profile.
I changed the alternate contact number to my number back through My Jio app and OTP received on my Jio number.
Incident-2
I recently ported my primary Vodafone number to Jio (requested on 18th, completed on 24th) because I was quite happy with Jio Voice and Data (I still am). While checking the usage in my Jio app, I saw two SMSs were sent from my number (sent to private numbers) in the morning of 26th October which I obviously I did not send. If they were any service SMSs, I could understand that any app might have sent it. But I was not even awake at the time of those SMSs. I can share screenshot if anyone is curious.
I feel quite uncomfortable with these incidents in the era or credit card/debit card/OTP scams.
What do you guys feel about it.
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