Long story short, cut my connection with Reliance on 06-02-2017 and moved to a local ISP. Best thing I ever did. Since I had paid my bill in advance (prepaid), I asked for a refund.
First they refused to acknowledge that they owed me ₹300 and not ₹170 (both approximate values). When I finally got them to acknowledge it, they told me to wait "45-60 days" for a DD/cheque to arrive at my billing address.
I waited 60 days. Didn't get anything, as I expected. Wrote to them. Got a generic response -- my issue will be solved "on priority."
It's been a total of 74 days now and despite asking Reliance several times, they are ignoring my requests to provide a reason why I have not yet received the refund or even the dispatch details. Each time I get a generic response of how my issue is being solved "on priority."
Lost all hope with emailing them now. Looking forward to see them in consumer court in the coming months. Does anyone have any helpful pointers in this regard?
First they refused to acknowledge that they owed me ₹300 and not ₹170 (both approximate values). When I finally got them to acknowledge it, they told me to wait "45-60 days" for a DD/cheque to arrive at my billing address.
I waited 60 days. Didn't get anything, as I expected. Wrote to them. Got a generic response -- my issue will be solved "on priority."
It's been a total of 74 days now and despite asking Reliance several times, they are ignoring my requests to provide a reason why I have not yet received the refund or even the dispatch details. Each time I get a generic response of how my issue is being solved "on priority."
Lost all hope with emailing them now. Looking forward to see them in consumer court in the coming months. Does anyone have any helpful pointers in this regard?