Hi all. I just registered to get some opinions from reliance broadband users regarding their refund policy.
According to their policy you can only claim for a refund/rebate only if your connection is not resumed within 72 hours after a complaint is registered.
Last month my connection stopped working 4 times(in 30 days) but was resumed within 72 hours every time.
In total the connection did not work for 6 days (around 144hours) but they never allowed it to go beyond 72 hours each time!
I claimed for a refund and they replied me with some illiterate excuses which you may call pitiful so i did not argue with them further.
Anybody had any similar experience? Do you think their refund policy should be changed if your connection drops more than once a month? We have very few options of reliable internet here in india. Thanks.
According to their policy you can only claim for a refund/rebate only if your connection is not resumed within 72 hours after a complaint is registered.
Last month my connection stopped working 4 times(in 30 days) but was resumed within 72 hours every time.
In total the connection did not work for 6 days (around 144hours) but they never allowed it to go beyond 72 hours each time!
I claimed for a refund and they replied me with some illiterate excuses which you may call pitiful so i did not argue with them further.
Anybody had any similar experience? Do you think their refund policy should be changed if your connection drops more than once a month? We have very few options of reliable internet here in india. Thanks.