Reliance Broadband refund policy

AS Kapoor

New Member
Messages
3
Hi all. I just registered to get some opinions from reliance broadband users regarding their refund policy.
According to their policy you can only claim for a refund/rebate only if your connection is not resumed within 72 hours after a complaint is registered.

Last month my connection stopped working 4 times(in 30 days) but was resumed within 72 hours every time.

In total the connection did not work for 6 days (around 144hours) but they never allowed it to go beyond 72 hours each time!

I claimed for a refund and they replied me with some illiterate excuses which you may call pitiful so i did not argue with them further.
Anybody had any similar experience? Do you think their refund policy should be changed if your connection drops more than once a month? We have very few options of reliable internet here in india. Thanks.
 

Sushubh

Administrator
Messages
426,272
Location
Gurugram
I really have nothing to suggest here. I just hope you keep us posted about your adventures with Reliance Broadband and if you are successful in getting a refund for downtime.
 

Sushubh

Administrator
Messages
426,272
Location
Gurugram
IIRC TRAI does have some policies about uptime of services but I do not think there are set penalties defined or they are even enforced. You can always take Reliance to a consumer court I assume. Personally, I think the only solution to QoS problem is more competition. As smaller players expand presence around the country, these bigger players would eventually realize that their days of complacency are over.
 

AS Kapoor

New Member
Messages
3
I planned to move to consumer court last month, even had emails as a proof of communication but stepped back when I realised this is INDIA. I've stayed in UK for 7 years never had a problem with broadband..even once. Yes competition might make some difference.
 

smartflight

Member
Messages
82
Location
Delhi-NCR
I was a Reliance Broadband customer since about 4 years, up until a few months ago. They've leeched as much money from me as they could with as many tricks as they could find.

Currently, they owe me upwards of ₹300 in refund that I was supposed to receive "within 45-60 days." It's been 70 days and they refuse to provide me any details beyond the generic "we will solve it on priority." Even the appellate has the same response. I suggest if you can, get rid of Reliance and move to a local ISP. The corporate red-tape is too much for an average customer to go through. If you want a detailed review, I have one drafted up, I can share it with you.
 


AS Kapoor2

Member
Messages
55
Hi smartflight. YES! Please go ahead and share your detailed view. Thanks.

PS couldn't login to my original account so had to make a second one.
 

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