Excitel disconnection problem.

So, I recently got Excitel Broadband, The speeds are good and latency is low but PPPoE keeps disconnecting and sometimes the connection even disconnects.
I looked at my.excitel.com stats:

It keeps disconnecting and saying " NAS Request" as reason.
I submitted a complaint and haven't gotten a reply yet.

Little you can do except to file a complaint. Call center is useless. File complaints through email or app.

Lost Carrier here.

If you are having NAS Request disconnection try resetting the MAC Address on Android app, fixed it for me.