Buffering and packet loss on Excitel Broadband

i did a speedtest to ny server and got this beautiful result https://www.speedtest.net/result/5932745827.png

Here you go

1. 192.168.0.1; 2.552, 4.368, 4.238

2. 10.0.240.1; 4.681, 4.616, 4.597

3. 103.56.228.1; 6.516, 7.694, 7.752

4. 10.200.201.211; 5.779, 5.901, 5.838

5. 103.56.228.237; 9.268, 9.167, 9.426

6. 14.141.116.229; 14.141.116.229.static-Delhi.vsnl.net.in; 6.619, 5.923, 4.971

7. 172.31.17.5; 41.892, 48.397, 45.290

8. 180.87.36.9; ix-ae-4-2.tcore1.CXR-Chennai.as6453.net; 46.869, 47.473, 46.067

9. 180.87.12.53; if-ae-5-2.tcore1.SVW-Singapore.as6453.net; 78.244, 88.572, 85.734

10. 180.87.98.37; if-ae-11-2.thar1.SVQ-Singapore.as6453.net; 80.056, 80.557, 79.349

11. 129.250.8.241; ae-6.r00.sngpsi05.sg.bb.gin.ntt.net; 270.936, 270.643, 277.113

12. 129.250.7.18; ae-10.r20.sngpsi05.sg.bb.gin.ntt.net; 261.100, 260.425, 268.508

13. 129.250.3.48; ae-8.r22.snjsca04.us.bb.gin.ntt.net; 263.702, 268.938, 264.904

14. 129.250.3.27; ae-19.r01.snjsca04.us.bb.gin.ntt.net; 258.360, 270.169

14. 129.250.3.121; ae-40.r02.snjsca04.us.bb.gin.ntt.net; 269.264

15. 128.241.219.18; ae-0.Amazon.snjsca04.us.bb.gin.ntt.net; 261.791, 259.269, 267.143

Click to expand...

since this issue is still persisting and we have a new excitel rep here im gonna bump this thread up and tag hopefully we will get a solution soon.
@Excitel

edit - so i would like to explain the problem again.
1 ) twitch buffers like crazy . it does not utilize full bandwidth . like usage stays at 500 kbps to between 1-2 kbps. cannot watch livestream at source quality without buffering at all . even high quality buffers.

2 ) same thing happens with other video streaming platforming like for example link-removed
any video hosted of link-removed hosting site buffers like crazy .

3 ) the other day i tried to livestream on youtube . and buffering there as well . like i was trying to livestream at 1080p 60 fps quality and upload speed never went above 2-3 mbps resulting in stuttering in my stream .

4 ) there is packet loss while i game. 1-2% of packet loss is constant and it even jumps to 15-30% in between making online gaming impossible,

5) even netflix buffers

now i dont think packetloss will be fixed until excitel start changing copper wires to ftth .
but this buffering issue is really annoying. i mean to say excitel provides 20 mbps connection but what good is it for us. we cannot download everything. what is the point of having a so called 20 mbps connection and then getting buffering while u are trying to watch 1080p live streams . or what is the point of having 20 mbps upload speed when u cant even do a livestream yourself. not everything can be downloaded and not everything can be peered.

if its a routing issue then i would like to get my routing line shifted. i mean some users have reported here that twitch and netflix works good for them without buffering . so i dont know. please find the issue and rectify it.

Is this problem is faced by everyone or just few people ?
If it is faced by most then it is a major problem and i don't feel bad that excitel hasn't come to my area yet because hathway is giving me atleast 20Mbps on my 25Mbps plan on fast.com

netflix (fast.com) hasnt given me more speed than 4Mbps on a 20Mbps plan. @Excitel peering doesnt mean jack if hathway or airtel can give us same speeds as adverstied even on fast.com, but they cannot.

I think its a matter of where you are peered from. Reliance has very fucked up international routes. They probably shouldnt buy bandwidth from them. I am getting pretty decent speeds, even on the new york server. This is on the 20 mbps plan.

even i am getting good speed on ny but still twitch laggs , i cant livestream on youtube because of low upload usage , low speed on fast.com packetloss everywhere , cant watch videos hosted on other streaming sites without buffering.

My uploads to Google servers are great. I don't live stream but stuff I upload to Drive or YouTube uploads at peering speeds.

Ya I am also on TCL (i.e tcore-Mumbai, checked via tracert) . @guys above. Can you post your fast.com results vs Plan details.

1

here is the screenshot. i am getting 3.4 Mbps on fast.com as opposed to my plan speed of 20 Mbps .

@karanits how to check whether i am on TCL or rcom ?

Just did a test on fast.com. Got 14mbps. I am on 30/50mbps plan.

@Sushubh can you do a tracert to any ip and tell me the locations your packets go from ?

like in my case they go from delhi vsnl then to tcore mumbai and then to other exchanges. so i am guessing i am on TCL routing.

you are getting good speed on fast.com and u dont get buffers on twitch.tv so i want to see your routing path . if its different than mine then i will talk to excitel cc to change my paths as well .

u are also on TCL routing yet you dont get buffers on twitch or netflix and i do . i wonder where the issue might be.
@Excitel can you please look into this and comment.

@Aakash Malhotra first thing is DONT change DNS other than excitel for the moment. do "nslookup google.com" to see confirmed DNS server. Then try other DNSes