Excitel Broadband Grace Period Query

  • Thread starter Thread starter Sushubh
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Sushubh

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Airtel
So my LCO was nice enough not to contact me to collect payment. I could not pay online as I had to change my plan. Excitel cannot change my plan from their own end as stated by their customer care. My query is this...

I have enabled grace period as suggested by Excitel Customer Care. Would I still be able to change my plan in the morning before payment? The grace period activation process asked me to confirm if I would be paying for my current plan. Which seems like I gave commitment to stay on the same plan for next month.

Just curious. Would call the LCO in the morning and confirm here what he does.
 
called up excitel guy in the morning. took a few hours for the relevant person to call me back. he confirmed that i wanted to downgrade. he did the renewal. payment was picked up an hour later. essentially worked out fine. getting 20mbps. seems to be working fine so far.
 
i get advertised speed easily on torrents like ubuntu. but i am connected through a VPN on torrents all the time so it fluctuates a lot.
 

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