the problem is due to Upstream Providers (Telcos) who are having issues in Chennai due to Cyclone - one of the main connectivity points to the outside world for Them.
Google is also suffering and the ones who use 220.127.116.11 as DNS will have even bigger issues with browsing, so I strongly suggest to use Excitel DNS servers.
Ping to 18.104.22.168 has gone to 289 ms, which means they are routing traffic through their Infra outside of India.
PING 22.214.171.124 (126.96.36.199) 56(84) bytes of data.
64 bytes from 188.8.131.52: icmp_seq=2 ttl=40 time=289 ms
64 bytes from 184.108.40.206: icmp_seq=3 ttl=40 time=287 ms
--- 220.127.116.11 ping statistics ---
3 packets transmitted, 2 received, 33% packet loss, time 2006ms
rtt min/avg/max/mdev = 287.163/288.338/289.514/1.292 ms
Have you also checked without VPN? As I know you are using VPN all the time. We have mitigated the issue to certain extend and now Browsing in Excitel works more or less well, though not perfect yet, but this is the MAX we can do as of now.
pings to 18.104.22.168 are normal now. it was not even pinging last night so i removed them from the settings. i am currently using Acrylic DNS Proxy. not sure if it works fine. i am not seeing any issues right now. was slept through the day.
Dear Customer, the cyclone in Chennai has impacted one of our undersea network cables which may affect your internet speeds. We deeply regret the inconvenience. Our engineers are working to resolve the issue and services will be normalized shortly.