Excitel Broadband User Experience in Gurgaon

6 times disconnections in last 3 hours, asked LCO for refund he says he will try.
It would have been manage able if PPPoE disconnects and connects back instantly. It takes freaking 5 minutes to re connect.

Edit : Downgraded Airtel to 40Mbps.
 
Update :

LCO has said disconnections are from EXCITEL's side and there is nothing he can do. Then he starts telling all ISPs have disconnections, it should just work fine most of the time and it does.
Will observe one more week before getting it disconnected.
 
yes, its "excitel" and AC name "EXCITEL".
It connects instantly but when the server times out (lost carrier) it takes 5mins to re-establish the link to BNG.
 
what is the correct MTU to be put in router?
I am getting disconnected from internet atleast twice a day, someone please tell.
Currently my network card has 1500 and PPPoE interface has 1492.
 
Thank you for the reply, I have set 1480 as MTU, 8 bytes for PPPoE, effective MTU - 1472.

is PPPoE bad? is this why disconnections are happening?
 
the problem is pppoe server takes some time to give new ip to clients. every isp has session timeout which expire but with static ip its not very noticeable (a few packets lost at worst)
 
i do not know, could even vary by lco. i don't know what is the reason why excitel is sending resets, maybe some specific setting on their radius server?
 
if it was on radius server, I would not be getting 'lost carrier' as disconnection reason.
I remember for once my PPPoE was up for 7days and then reset by excitel because of session timeout.
That time I had MTU 1452, let me set 1452 and monitor if it fixes.
 
tf, do you have a picture or screenshot of it, I can show it to my LCO and prove him wrong.
Also tell your MTU/MRU size.

Thank you very much @imdarkray .

also your excitel is GPON based or EPON based?
 
I have seen my excitel PPPoE to stay up for more than 7 days. But the session in excitel website shows, it indeed resets within 7 days. Confused. May be I saw something else. Sorry @Ciggy
 
Dear user, We are performing an upgrade in the excitel network to improve your experience. You may experience service disruption on your Excitel Fiber services on 28/09/2023from 04:00 AMto 05:00 AM. The inconvenience caused is regretted. -EXCITEL
Click to expand...

I wonder how localized this is.
 

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