I think this applies to all phones these days. I have only dealt with Motorola in the recent times and it was not an assuring visit. I have been rather lucky with my devices. But then I keep them fairly protected in case and with screenguard. Plus the fact that I spend most of my time indoors helps a lot I guess. I really am afraid of ending up with a phone that requires a visit to the customer care center no matter what company it is.Once anything goes bad, you will have to deal with a bunch of idiots at service centre.