How to get the validity I paid for?
For my prepaid UP-East connection, My Idea app lists a data pack: Rs. 996 10GB 3G data for 90 Days.
On 2nd Sep, after payment, I get 10GB for 28 days only until 29 Sep.
I decided to raise a complaint. Idea Customer Care (customercare@idea.adityabirla.com) says the problem is with App. They won't do a thing because as per them Rs996 pack give only 28 days validity. They asked me to contact App Support, so I did.
Idea app support (appsupport@idea.adityabirla.com) reverts with only with an automatic reply that they will get back in 24-48 hours. Now all deadlines have passed. Twitter got no response either.
For my prepaid UP-East connection, My Idea app lists a data pack: Rs. 996 10GB 3G data for 90 Days.
On 2nd Sep, after payment, I get 10GB for 28 days only until 29 Sep.
I decided to raise a complaint. Idea Customer Care (customercare@idea.adityabirla.com) says the problem is with App. They won't do a thing because as per them Rs996 pack give only 28 days validity. They asked me to contact App Support, so I did.
Idea app support (appsupport@idea.adityabirla.com) reverts with only with an automatic reply that they will get back in 24-48 hours. Now all deadlines have passed. Twitter got no response either.