Unified Payments Interface (UPI) News & Updates

Sushubh said:
so upi finally fucked up at my end. dad transferred Rs. X from IndusInd to Andhra Bank on April 1. Money is deducted from IndusInd. Andhra does not have it yet. Andhra even sent a message that Rs. 50,000 have been received. But it does not appear in bank statement. Andhra Bank official have nothing in their system. IndusInd would take complaint tomorrow. The basic consensus was that because April 1 was financial year starting, payment is stuck in clearing and should arrive by tonight. Would check again tomorrow morning and visit IndusInd if it is still missing.

Funny enough, dad sent Rs. x to my bank account in Yes Bank at around the same time. It arrived just fine in my account. Sarkari Bank zindabad.
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randi andhra bank is the worst. I've stopped UPI transactions/payments in evening times because it fails 50% of the time everytime. kotak mahindra and canara bank upi transactions work fine but something happens to andhra bank everytime in the evening
 
Have to do it once a year for ppf deposits. Should have gone to BoB instead... 🥴
 
so money finally arrived few hours ago. not sure if it happened by itself. because i had sent that DM to NPCI BHIM Twitter account by that time.
 
Probably only if you used BHIM UPI app. If you used bank's upi app then maybe you got contact the bank.
 

i assume npci_upi handle might be able to help if the money got stuck somewhere in between lol. they are the ones processing the transaction. i doubt PhonePe has any control over the process except for providing the user interface using the apis created by npci.
 
Don't know....but they sure want to make it very confusing.

As a last resort you can also complain to Banking Ombudsman (for digital transaction through bank), and to Digital Banking Ombudsman (for digital transactions through non banking entities)
 
genie said:
It has taken four months to see some positive response to a failed upi transaction for amount of about Rs 3000+. My bank said the money was sent successfully The merchant said it shows error and they did not receive the amount. Complain to BHIM-UPI did not get any result except saying: "Here is your complaint number" Complain to the merchant's payment gateway provide also got similar response. Finally I raised the issue with NPCI on Twitter and they said they will update as soon as they have more information. Two days back the payment gateway provider sent me a email saying they have been told by the merchant to refund the amount. Still yet to see the amount back in my bank account.
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Finally got back the amount today. Date of transaction : 12th Oct 2018.....almost five months 🤪
 

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