Unified Payments Interface (UPI) News & Updates

genie

woot !
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1,334
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Bangalore
Probably only if you used BHIM UPI app. If you used bank's upi app then maybe you got contact the bank.
 

Sushubh

Administrator
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426,278
Location
Gurugram
i assume npci_upi handle might be able to help if the money got stuck somewhere in between lol. they are the ones processing the transaction. i doubt phonepe has any control over the process except for providing the user interface using the apis created by npci.
 

genie

woot !
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1,334
Location
Bangalore
Don't know....but they sure want to make it very confusing.

As a last resort you can also complain to Banking Ombudsman (for digital transaction through bank), and to Digital Banking Ombudsman (for digital transactions through non banking entities)
 


genie

woot !
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1,334
Location
Bangalore
It has taken four months to see some positive response to a failed upi transaction for amount of about Rs 3000+. My bank said the money was sent successfully The merchant said it shows error and they did not receive the amount. Complain to BHIM-UPI did not get any result except saying: "Here is your complaint number" Complain to the merchant's payment gateway provide also got similar response. Finally I raised the issue with NPCI on Twitter and they said they will update as soon as they have more information. Two days back the payment gateway provider sent me a email saying they have been told by the merchant to refund the amount. Still yet to see the amount back in my bank account.

Finally got back the amount today. Date of transaction : 12th Oct 2018.....almost five months 🤪
 

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