Tata Sky Complaint

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Prof Sharma

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ISP
Tatasky
Subject- Technical problems

We are the unfortunate purchaser of Tata Sky Dish TV connection from the month of January 2007. Our customer details are given below.

DIDGICOMP NO-7263421178694
MODEL NO-DS 132070
NDS NO-*CEA7E01054913708.
Subscriber id no-1001252921
Subscriber Name Krishan Dev Sharma
Installed at : 4B-2/14, Varsova View CHS, Four Bungalows, Andheri (W), Mimbai – 400 053

We purchased the connection in January 2007. Our services were resumed in the month of February 2007. Initially we were very much excited having your connection. But soon our enthusiasm died away. Since the March the dish started giving problems. The programs relayed by Tata Sky Dish TV were hazy and unclear and the sound was bad and irritating, particularly when we connected CD / DVD player. All of a sudden the programs will disappear with a torturing sound.. We inquired in our locality and found out that every Tata Sky Dish TV owner faced this problem.

Upon complaining on your call centre they said they do have a technical problem in our Four Bungalow area which will be resolved soon During this period many mails were sent to Tata Sky Dish TV Bangalore office, but no one responded. . It took almost 60 days for the problems to resolve. Things were OK for about 15 days and the problem started again.

Again the same exercise was repeated and again no response was received. Every time we made a call to your call center a very polite assurance came that the service engineer is on his way. But nobody came and resolved the problem. Finally after many calls the service engineer came and detected some problem and promised to set it right within 2 days which never happened. He fixed the Digicomp adopter in such a way that our TV was damaged and we got our TV repaired by spending Rs 4,800/-.

Even as on today, our Dish TV system does not work and our torture is on. Nobody responds to our complaints. Since the day of purchase our system did not function regularly even for a period of 15 days. It is a torture and not an entertainment.

I am putting this note for general viewer so that they are saved of the torture of facing non existent Tata Sky Dish TV service.

Regards

Krishan Dev Sharma
4B-2/14, Varsova View CHS, Four Bungalows, Andheri (W), Mimbai – 400 053
Phone 022 – 2637 3604 mobile - 9833063991
 
thanks for putting in your problems with Tata Sky dth service! we need these kinds of feedback.
 
Please edit your post to remove your personal details ( including address ). These details may be misused. Eg. NDS NO, Subscriber id no etc...Regarding your trouble, call centre is useless. You have to catch the neck of their office people. Go there and make noise. That'll get your problem sorted. This is what you must do in India.
 

thnx for the info...if anyone have this problem... pls u can post it here....
 
Subject- Technical problems

The programs relayed by Tata Sky Dish TV were hazy and unclear and the sound was bad and irritating, particularly when we connected CD / DVD player. All of a sudden the programs will disappear with a torturing sound.. We inquired in our locality and found out that every Tata Sky Dish TV owner faced this problem.


Sat technology is so simple and straight-forward that it is difficult to believe that some customers in a particular area face such problems. There must be many tatasky connections in Andheri area. I hope this customers and his neighbours are in a satellite shadow area, if there is one. Are there any high tension towers, high power RF transmitters - civilian or military - that generate high power electro magnetic radiation and interfere with the signals? Intriguing!!

Tatasky should explain the problem to the customers and advise them properly or take back the connection and refund all the amount. Full sympathy with the harassed subscribers.
 
Subject- Technical problemsWe are the unfortunate purchaser of Tata Sky Dish TV connection from the month of January 2007. Our customer details are given below.DIDGICOMP NO-7263421178694MODEL NO-DS 132070NDS NO-*CEA7E01054913708.Subscriber id no-1001252921 Subscriber Name Krishan Dev Sharma Installed at : 4B-2/14, Varsova View CHS, Four Bungalows, Andheri (W), Mimbai – 400 053We purchased the connection in January 2007. Our services were resumed in the month of February 2007. Initially we were very much excited having your connection. But soon our enthusiasm died away. Since the March the dish started giving problems. The programs relayed by Tata Sky Dish TV were hazy and unclear and the sound was bad and irritating, particularly when we connected CD / DVD player. All of a sudden the programs will disappear with a torturing sound.. We inquired in our locality and found out that every Tata Sky Dish TV owner faced this problem.Upon complaining on your call centre they said they do have a technical problem in our Four Bungalow area which will be resolved soon During this period many mails were sent to Tata Sky Dish TV Bangalore office, but no one responded. . It took almost 60 days for the problems to resolve. Things were OK for about 15 days and the problem started again.Again the same exercise was repeated and again no response was received. Every time we made a call to your call center a very polite assurance came that the service engineer is on his way. But nobody came and resolved the problem. Finally after many calls the service engineer came and detected some problem and promised to set it right within 2 days which never happened. He fixed the Digicomp adopter in such a way that our TV was damaged and we got our TV repaired by spending Rs 4,800/-.Even as on today, our Dish TV system does not work and our torture is on. Nobody responds to our complaints. Since the day of purchase our system did not function regularly even for a period of 15 days. It is a torture and not an entertainment.I am putting this note for general viewer so that they are saved of the torture of facing non existent Tata Sky Dish TV service.RegardsKrishan Dev Sharma 4B-2/14, Varsova View CHS, Four Bungalows, Andheri (W), Mimbai – 400 053Phone 022 – 2637 3604 mobile - 9833063991
 
well.. okay... that makes me sad n i am crying for u!! cmon man!!! posting the same problem twice here will not get u sympathy.. go n catch da neck as max suggested... u r living in INDIA mate!! where ppl dont have much 'say'
 
I can't believe that most of the people in here think this is an honest voice of a consumer. I will say it again , this is a windup and the post should be deleted.
 
I made a big mistake. Gave up the Dish TV connection just to get a recording system from Tata Sky. Payment in advance !Three days later no one wants to come to install the system. Compliants to their help desk get NO results. How do I get a refund. They have really harassed me big time. Someone please guide me how to get hold of someone high enough in their maze of bureaucracy who can address my complaint. The junior telephone operators and their supervisors have been really well trained to fob people off very well.My latest complaint number is 1-11350674514.and perhaps the saga continues.
 

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