Does ACT charge for static IP?

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BunnyHug

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ACT FiberNet
Hello,
I recently requested for a internet facing public IP because I have cctv and have ftp and NAS server both for personal use. I expected to receive a public facing dynamic IP but to my surprise, they give static. Yay! But I forgot to ask them if the static ip is charged extra. Does anyone having a static IP assigned, give me an insight?
 
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I am really confused. How does a static private ip work with cctv when the public ip is being shared by multiple users?
 
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If you have more than one guy running the same service on the same port then there will be an issue. It should be fine otherwise because only one computer will be listening and respond if you're the only one running the service.
 
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George nathan said:
Hi Vijal,

Thanks for your inputs.
But i asked them for connecting to VPN, and its affecting my work. Still they say that i would be taking a Static IP.
Even gave me the example of customers who are taking Static IP for the services like CCTV, DVR, Gaming and etc etc..

I have few queries could you please let me know
1. Are you paying them Rs 250 extra per month for that static Private IP?
2. If No, then could you guide me on how to make them understand??
3. How do they open ports for that static private IP?
Click to expand...
  1. No. I'm not. They made a mistake by providing me "FREE" static PUBLIC IP (For home) and a static private IP (Always free) for office.
  2. Say, you are having network cctv at home and have dynamic dns service but since double NAT, you cannot reach the camera and say you need port forwarding support.
  3. those private IP are nated to a public IP where all the ports are opened by default. only issue is, if another user of that IP is bound to port 80 already, you will have problems using that port
 
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Hi Vijal,

Thank you very much for your inputs and help, much appreciated!
I have tried explaining the Technical & Nodal team in many ways, but they still think am asking for Static Public IP. I think they might have prepared an SOP where in if customer asks for Port forwarding redirect them to Static IP and ask for 250/- fee.
Could you please help me understand on how the IP allocation happens for a private IP is it 10.111.x.x(I get this for PPPoE) or 10.112.x.x (I get this for DHCP)?
Any help on how i setup my router would be very useful.
And what is the Public IP you get for a static private IP.
 
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In case of my office, I was given a private IP in the range 10.x.x.x which is configured as a static ip in my router. The public ip this private ip is nated to doesnt change and thats what I use for DNS
 
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Hi guys,

After long discussion i received the Static internal IP from mid last month, with all ports open. Not sure if it is real Static IP. How can i conform on this?
Because the engineer told me that he has MAC binded my router with a IP which is 10.112.x.x.
the router still shows connection as a DHCP IP, but i always get this internal IP 10.112.x.x and always a fixed public facing IP 49.x.x.x
Now this month, they have generated a bill saying "STATIC IP CHARGES".
Any suggestions on how do i proceed?

Kindly help me on this!
 

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Yeah I got switched to a DHCP type static IP last month too. No extra charges on my end though.

As the private and public static IP's look the same to the outside world there is no way to tell other than by asking ACT.
 
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We are paying STATIC IP CHARGES since February when ACT Hyderabad technician came and set up router and router was showing actual static public WAN IP address and VPN was working fine. We even had scheduled nighly reboot in dd-wrt.

Three months back it stopped working, and they are clueless.

Router is set to Automatic DHCP, router shows private 10.x.x.x WAN IP address and VPN is not working.

Every time router reboots someone has to login into portal page to get internet backup again.

Tired of ACT, any suggestions on service providers.
 
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The login thing happened to me when they first switched me to DHCP as well. I called and told them it was unsustainable and to do what they could to fix it.

The NOC guy who called me back told me they had bound my MAC address for the router to my account so it would stay always logged in as well as shifted me to an actual static IP setup.
 
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Three times during their visit they said they bound router MAC to static IP, have to wait until 8PM and power cycle the router. Nothing happens after power cycle, as usual we loose internet and only way to get it back is thru portal page.

First time they said some cellar was flooded, second time the guy told they moved to new cluster so binding was lost, every time different excuse.

Most technicians don't even know the paid static IP option and they are clueless.
 
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I don't let them off the call till they fix everything. But the NOC guys I've talked to are great. The field engineers and call centre staff do not usually know what I'm talking about either so I always ask for an NOC guy to call back.
 
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They are asking me to pay one time charge of INR 2,500/- for static IP
But they are not clarifying if it will be a Public or private static IP.
Does any one know what type of static IP they might be assigning if I paid 2,500/-
 
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