Sify cheating the customer, again

Mahesh1

Newbie
Messages
94
Hi everyone,

It seems that Sify is at it again?

All unlimited pack users would be aware of the new cap of 200MB against the old 150MB cap. But for the last one week my account validity has been deducted. I have not used (D/l + U/l) the pack above 200MB on a given day. I received a call from their Delhi representative who informed me about the change. But see the response I got from customer care.




Quoting customercare@sify.com:
>
> > Dear Mr . Mahesh,
>
> This is with reference to your mail, please note the unlimited
product has been introduced specially for the home consumer. However,
it has been observed that people are using it for other commercial
purposes. After
> taking into consideration the fact that an average home user
downloads less than 150MB a day and to prevent misuse for commercial
purposes.Usage on unlimited service packs will be considered as one
calendar day or 150MB in a
> day whichever is earlier. If the usage exceeds 150 MB in a day,
one day in validity will be reduced for every 25 MB of usage beyond 150
MB.
>
> Thank you for giving us the opportunity to serve you !
>
> Warm Regards,
> Indu Priya
> Customercare@Sify
> ISO 9001:2000 certified

My only complaint is , if the rules were not changed then why the hell would a sify rep from delhi call me and inform me about the changes? why?

I have written to them about it will post their replies if i get one.
 

popcorn

Senior Member
Messages
3,154
Location
Mumbai
I was just reading that terms and conditions.. There is no mention of 200 mb per day. It is 150 mb per day and if u exceed 150 ur 1 day is deducted and on same day if u use 25 mb another 1 day is deducted . so if u are using 176 mb in one day ur 2 days are deducted..... This is mentioned in the below link - terms and condition which they have implemented from 9th june 2005.
http://sifybroadband.com/Terms%20and%20Con...s_bbsify%20.doc
 

dethbinder

Newbie
Messages
44
dudes this is gettin very very serious. am trackin this crap for a very very long time. i've noticed tht it is a national phenomenon and its worse than ppl being abducted by aliens... because this is unbelieveable but true. another question... while applying for a job at sify is it important tht u add 'stupid' ,retarded', i.q.=2.1, 'can lie very well' and am born to cheat with a smile. because all the employees there are bloody liars. they say one thing do another and deny someting else altogether. lets just do all of us a favor..... get a hoarding booked in the major cities and publicise tht ''SIFY SUCKS" in BIG BOLD LETTERS everywhere. if they try to sue us we move consumer court!!!! ITS A WIN WIN IDEA> everyone in favor say >> "SIFY SUCKS"
 


coolbuddy_79

The Coolest One!!!
Messages
3,506
this is total b*ll s**t!!! :angry: have u guys seen the caculation they've given for an "average user"???what??? they want to decide what we surf now??????????? :angry: gasholes!!!!!!!!
 


Mahesh1

Newbie
Messages
94
Originally posted by sifyfan@Jun 11 2005, 10:46 PM
I was just reading that terms and conditions.. There is no mention of 200 mb per day. It is 150 mb per day and if u exceed 150 ur 1 day is deducted and on same day if u use 25 mb another 1 day is deducted . so if u are using 176 mb in one day ur 2 days are deducted..... This is mentioned in the below link -  terms and condition which they have implemented from 9th june 2005.
http://sifybroadband.com/Terms%20and%20Con...s_bbsify%20.doc
[snapback]12331[/snapback]
[/quote]

Oh yeah? then why the hell would they call and tell us about the new changed rule?
 

inetbum

Regulars
Messages
1,039
Mismanaged company...no coordination...customer frustration and annoyance.I hate it when Sify/ Sify CTO calls me. Their public faces are of no use to me except being annoying.
 

Mahesh1

Newbie
Messages
94
This is the transcript of chat i had with CC yesterday. My only concernis why would their rep call me up tell me the new/revised changes?
Why the **** would they do that?

Thank you for chatting with Customercare@sify on2005-06-11 21:06:05.
As requested, please find a copy of the transcript for your kind reference.

john_fredrick : Chat request accepted:
john_fredrick : Good Evening
john_fredrick : How may I assist you
mahesh : hi Have you revised the limits on unlimited packs
john_fredrick : Yes sir. You can check our site http:sifybroadband.com
mahesh : I am in a hurry, please give me a reply fast
john_fredrick : Yes sir. You can check our site http:sifybroadband.com
mahesh : I got a call from your company representative who told me that the limit has been changed to 225 mb per day from 150 mb per day
mahesh : is that correct?
john_fredrick : Yes sir

mahesh : then why my validity has been deducted?
john_fredrick : Can I have your user name
mahesh : xxxxxxxxxxx
john_fredrick : You are using One month Unlimited 48Kbps pack
mahesh : yes
john_fredrick : o your pack it is restricted to 150Mb
mahesh : Then why the hell did you company representative from delhi misinform me about the changes? why?
mahesh : What do you get out of this?
mahesh : Why did he call me to inform about the changes?
john_fredrick : Please call us at 1901 44 3330
john_fredrick : Please call us at 1901 44 3330
mahesh : the lines AT YOUR END are choppy and i'm not wasting any more money on this. I am taking this issue with TRAI
 

boygr8

Regulars
Messages
1,923
One thing which attracted my attention in Terms and Conditions file:

Policy : For those heavy users who however continue to remain on unlimited products the following rate shall apply :

Usage on unlimited service packs will be considered as one calendar day or 150MB in a day whichever is earlier. If the usage exceeds 150 MB in a day, one day in validity will be reduced for every 25 MB of usage beyond 150 MB. This is explained in detail as follows :

· For the first 150 MB utlisation in each day…..No deduction of days validity
· For every 25 MB utilisation beyond 150 MB within each day, one days validity will be reduced.

This policy is applicable from 8 am to 10 pm currently and will come into effect from 9th June 2005.


Does that mean we can download unlimited at night
 

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