How effective is Public Grievances Portal (PGPortal)?

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504
Location
Chennai
ISP
BSNL
Today i posted my grievance in PG portal, just want to know how effective the action will be. Do people check the grievance and take action.
 

Sushubh

Be nice pliss
Staff member
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392,584
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Gurugram
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Airtel
Reliance? No
BSNL? Usually
Airtel? Never tried
Idea? I did get a call but no resolution
 


Messages
504
Location
Chennai
ISP
BSNL
It is for BSNL friends, waited 7 days for them to fix the issue. But none came or fixed it. So posted it in PG. If it is effective i should have done it by Thursday or Friday :( damn today is Sunday.
 

Sushubh

Be nice pliss
Staff member
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392,584
Location
Gurugram
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Excitel
Airtel
I even tried once to complain about issues with online Booking through Indane Booking System. Problem was not exactly resolved but they sent a cylinder on priority which kind of helped.
 
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504
Location
Chennai
ISP
BSNL
Wow nice to hear that, i will update my status here..hope they take swift action
 


Messages
25
Well it help me felt very effective, engineer him self visited my home and had to sign some documents stating that problem is solved, on top of that got three calls and letter to verify the same.
 
Last edited:

kkapoorr

(╯°□°)╯︵ ┻━┻
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Wow. Seems PG Portal is quite effective. What all can be complained over there? Mobile and Internet services?
 

x720

Incoherent Poster
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10,418
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Gurgaon | Mumbai
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airtel, BSNL, MTNL
Yes and other govt departments.

I guess you can complain about other companies too, if you know the right department.
 

meetdilip

Computer Addict
I got banned!
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4,304
ISP
BSNL UL 750
For me the local engineer purposefully delayed because I complained online at Bangalore.