I've had my connection since December, and pretty much the only problem I've had is the cable coming to my house from another building breaking a couple of times during the monsoon. However, I changed my plan from an 8mb/s 1499 to an 8mb/s 1999 on the 19th of August. By the 20th, they had changed my plan, but on the 21st my internet went down some time in the afternoon. It came back at approx 2AM and then went off sometime after 6AM. While the internet is off, the ADSL light on the modem blinks for around 15-20 seconds then goes off for a few minutes and repeats. I made a complaint, and waited till Monday. Nothing changed, and my complaint for some reason was marked resolved. It also appears that the internet comes on at around 2AM pretty much every time although it occasionally comes on during the day once or twice.
I went over to the exchange with my modem, and the guy checked the line internally and externally. When he connected the modem internally the ADSL light would stay green and the internet would work. Externally, the ADSL light would have the exact same 'blink for 20 seconds, stay off for 5 minutes" behaviour I was having at home. So despite the internet working at times, and my phone working as well, the exchange guy told me to explain all this to one of the linesmen and ask him to check my line from the box to my house.
I just did that today and the internet came back from 3PM to 7PM, then again went off. Any suggestions would be appreciated.
My line stats:
I went over to the exchange with my modem, and the guy checked the line internally and externally. When he connected the modem internally the ADSL light would stay green and the internet would work. Externally, the ADSL light would have the exact same 'blink for 20 seconds, stay off for 5 minutes" behaviour I was having at home. So despite the internet working at times, and my phone working as well, the exchange guy told me to explain all this to one of the linesmen and ask him to check my line from the box to my house.
I just did that today and the internet came back from 3PM to 7PM, then again went off. Any suggestions would be appreciated.
My line stats: