Cherrinet Fibernet Chennai

jason29

Active Member
Messages
504
Location
Chennai
Ok Karthick, i contacted them today again for the details. They said area is available, but sales team will contact you...still waiting :D
 

jason29

Active Member
Messages
504
Location
Chennai
No Karthick, i think i will stop calling them and asking for a new connection. Going to switch to Airtel
 


Gokul Raj

Member
Messages
14
Hey guys are torrents up and working with cherrinet. Please tell whether it disconnects daily. I am using BSNL and really getting frustrated with their speed. I cant even watch youtube videos, it gets a lot of buffering. So please tell me. I am really looking forward for a replacement. My area code is Kilpauk.
 
Messages
9
even im in kilpauk bro ..no disconnects,speed has improved now ,torrents depends upon seeders ,so cant blame isp ,but im getting full speed on certain torrents due to high seeds
 

mr_grump5

Newbie
Messages
169
Does anyone here run Netflix on their Cherrinet Connection?
 


BpnBbu

New Member
Messages
1
My 3 days experience with Cherrinet.....

I am on a new Cherrinet connection 40Mbps 50GB plan for last 3 days. I was on Airtel 4Mbps 150GB earlier.

I've been having issues with Cherrinet from day 1. Randomly some of the web page would not either load or loads partially. I have to repeatedly refresh for it to load correctly. Unfortunately this happens quite frequently. Speed test on speedtest.net is also very inconsistent. I get somewhere between16Mbps and 30Mbps. If I switch the test server to one of those like comcast or timewarner in US, the speeds drop to 3Mbps.

I have complained to Cherrinet on day 2 of this issue. It is now ~42hrs since I complained and no-one has responded to my complain. I have updated the ticket twice already, no response. I called the sales team to help, they promised a call-back but its been over 12+hrs and no-one has contacted me.

Unfortunately my comparison is with Airtel, their customer service has been the best. Within 24hrs you are assured of a fix and mostly it has been <12 hrs for them to fix the issue. The local technicians are so prompt to respond when you raise a ticket I have got less than 3 business hours response. Sadly Airtel Fiber is a very distant possibility.

I have another 27 days to try Cherrinet and hopefully things get resolved and situation improves. If it does I would try for another 3 months to see if they are consistent in their service. If they are not able to resolve my issue or continue with their cold support I am switching back to Airtel. Speed @ lower cost is definitely important for me, but consistency in service is far more important.
 

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