Tata Docomo :-
Facing the worst service provided by any ISP
1. more than 48 hrs of downtime on broadband services. The problem is still not fixed
2. raised a complaint, the engineer closed it without confirming whether the problem is fixed and completely forgot about it
3. Again raised a complaint to get the problem fixed. The problem is still not fixed
4. Apparently customer care is not helpful either. They promise that the problem will be fixed within an hour but and say that they have put the complaint number on high priority and do nothing about it
5. Above case also applies with not just the customer care executives but their supervisors also
6. Reported a problem of frequent disconnection in the broadband a few days back, no solution provided and all the complaints are closed without confirming with the customer (i.e me)
7. On talking to the engineer who belongs to a third party vendor (Some company called RadiusInfratel ) says that the problem is with the power provided by the society where I live in and If I want to solve the problem I have to talk to the society admin (How is it my fault that Tata/Radius is not able to get the power problem fixed with the society?) I am responsible for the equipment and power supply in my house not the whole society. (FYI my previous ISP Nextra got this problem fixed within 24 hrs)
I have never delayed in my bill payments. I have shown complete professionalism from my side but I think a company like Tata doesn't know what professionalism means.
(Tata FB page) Tata Docomo | Facebook
(Radius Infratel) RadiusInfratel | Facebook
Facing the worst service provided by any ISP
1. more than 48 hrs of downtime on broadband services. The problem is still not fixed
2. raised a complaint, the engineer closed it without confirming whether the problem is fixed and completely forgot about it
3. Again raised a complaint to get the problem fixed. The problem is still not fixed
4. Apparently customer care is not helpful either. They promise that the problem will be fixed within an hour but and say that they have put the complaint number on high priority and do nothing about it
5. Above case also applies with not just the customer care executives but their supervisors also
6. Reported a problem of frequent disconnection in the broadband a few days back, no solution provided and all the complaints are closed without confirming with the customer (i.e me)
7. On talking to the engineer who belongs to a third party vendor (Some company called RadiusInfratel ) says that the problem is with the power provided by the society where I live in and If I want to solve the problem I have to talk to the society admin (How is it my fault that Tata/Radius is not able to get the power problem fixed with the society?) I am responsible for the equipment and power supply in my house not the whole society. (FYI my previous ISP Nextra got this problem fixed within 24 hrs)
I have never delayed in my bill payments. I have shown complete professionalism from my side but I think a company like Tata doesn't know what professionalism means.
(Tata FB page) Tata Docomo | Facebook
(Radius Infratel) RadiusInfratel | Facebook
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