iPhone 5S not latching on Airtel 4G LTE

d5aqoëp

I got banned!
Messages
1,113
Today I got Airtel's 4G U-Sim delivered by post. I activated the new sim by following the instructions. It activated successfully. But it just says 3G on my iPhone 5S.

Now my iPhone 5S is A1530 model. It fully support's Airtel's 2300 Mhz Band 40. Specs here.

I called up Airtel helpline and they asked to go to Airtel Gallery in Mumbai. I went there and the guys were clueless. They asked me to call CC again. Upon calling, the CC guy tells me that my iPhone is NOT COMPATIBLE with Airtel's Band 40 LTE. He says Airtel has deployed LTE on BAND 4 in Mumbai due to govt regulations. I think it is false.
Band 4 is 1700 Mhz FDD LTE which is reserved for North America so far. The call got disconnected.

Tried calling again. Another guy said the same thing. Airtel LTE Mumbai is on Band 4 2300 Mhz. I told him it's Band 40 and not Band 4. But he got angry and hung up on me. Now what to do?
 

Topweb

Regular
Messages
798
ISP
Airtel
I don't think any telco in India has LTE band 4 spectrum as on today. Airtel CC is probably clueless. They should be on either 1800 MHz or 2300 MHz.

Have you checked the settings in iPhone where you have to select between 2G, 3G, LTE?

In iPhone 6, its in Settings > Cellular > Voice & data menu.
 
Messages
788
And i don't know why people are in such a mad rush to get 4G? The data plans suck, speed in unreliable, coverage is limited, no clarity on future roll out.
 


Messages
177
Location
Mumbai
ISP
Fivenet, Reliance Jio
Airtel Mumbai is band 40 (2300Mhz TDD LTE). As per Airtel executive, they have plans to roll out FDD in Mumbai, but no dates yet.
 

Topweb

Regular
Messages
798
ISP
Airtel
^^ Yes LTE not working on other compatible sim

Maybe the area you are in is not having any LTE enabled tower in the vicinity, so your phone is showing 3G only.

In Delhi, where I live, I get no Airtel 3G signal in my home. Around 400 meters from my home, on the road, I get 3G signal with full bars.