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Reliance Broadband 2mbps Thunder Plan



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30 replies to this topic

#21 iChaitanya

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Posted 19 February 2013 - 01:36 AM



Mail your grievance to ddgpg-dot@nic.in
Shri S. S. Singh
Deputy Director General PG
DDG PG, Room No.1210
Sanchar Bhavan
20 Ashoka Road, New Delhi
Phone - 23372131

worked for me within 24 hrs of my mail, issue has been rectified

also send a cc to amit.mathur@relianceada.com

For anyone who faces any broadband issues,received reluctant response from cc and felt ruined or fooled write to above mail id attested name and address

TFS. Will do it today itself. :(
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#22 maniac123

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Posted 19 February 2013 - 06:29 AM

TFS. Will do it today itself. :(


My freedom plan line was down since January 19 2013, lodged several hundreds of complaints and even requested for termination.

Fortunately i cam across the above contacts in the Reliance website.

Finally my line is back.

Now i am getting satisfactory speeds from Reliance.

My best speeds!!!
Posted Image

Posted Image

Reliance rocks for me:clap:
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#23 iChaitanya

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Posted 19 February 2013 - 08:49 AM

My best speeds!!!
Posted Image

Posted Image

Reliance rocks for me:clap:


Whoa! :o

Looks like you're on MEN.

This is my dammed connection:

Posted Image
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#24 arunra

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Posted 22 February 2013 - 06:10 AM

Do you get a static IP with this plan?
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#25 iChaitanya

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Posted 22 February 2013 - 09:35 AM

Do you get a static IP with this plan?


No.
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#26 ghpk

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Posted 22 February 2013 - 10:07 AM

My freedom plan line was down since January 19 2013, lodged several hundreds of complaints and even requested for termination.

Fortunately i cam across the above contacts in the Reliance website.

Finally my line is back.

Now i am getting satisfactory speeds from Reliance.

Reliance rocks for me:clap:


that's around one month downtime, did they gave you waiver for the period services were down ???
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#27 maniac123

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Posted 22 February 2013 - 12:16 PM

that's around one month downtime, did they gave you waiver for the period services were down ???


Yes
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#28 iChaitanya

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Posted 25 February 2013 - 08:00 AM

Sent an Email to all those IDs three days ago. Still no response.

 

I'm done with Reliance. Applied for termination. :)


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#29 maniac123

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Posted 25 February 2013 - 02:39 PM

Sent an Email to all those IDs three days ago. Still no response.

 

I'm done with Reliance. Applied for termination. :)

 

Call this no 18602002011

 

Try this :: Reliance IndiaMobile - Postpaid ::

 

Don't give up easily mate, teach them a lesson, those illiterate dumb customer care and engineers must know what we consumers are capable of.

 

First i decided to terminate just like you did, when i first encountered problem with reliance metro line, because i thought the problem was major issue(fiber cut), but when i came to know problem is because of these reluctant engineers lazy to rectify the issue, i started giving them trouble guess what happened one guy named santhosh from Mumbai requested me "Sir please i request you not to send mails other than broadband@relianceada.com". So keep sending mails, i am sure they will respond.


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#30 iChaitanya

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Posted 25 February 2013 - 06:26 PM

Call this no 18602002011

 

I've already done that. Not once, but multiple times. I have a bunch of complaint nos. with me. Also, still no reply from any of the big shots.

 

There seems to be some issue at their NOC. Today, I did receive a call from their "Customer Relations Team" after I applied for termination. The guy said that he'll personally get my issue resolved in 2-3 days. He also promised a rental waiver. My tariff plan is an advance rental plan, meaning I don't own them anything even if my connection is terminated right now.

 

I've decided to wait for another 2-3 days. Meanwhile, all those IDs will be getting an Email from me on a daily basis as long as my connection is active.

 

 

Btw, I'm not alone:

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