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PPPoe configuration Not Working



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#1 harsha_c

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Posted 27 December 2012 - 03:04 AM



I have had ACT Broadband for the last 1 year & have been an extremely satisfied customer. Never had any major issues & all complaints have been attended very promptly. However, the only fly in the ointment has been the login. ACT keeps disconnecting me once every 24 hours. This throws all my VPN, Remote Desktop etc out of gear. I have to manually goto portal.acttv.in & again relogin through the browser window. This has started to become very annoying as it always seems to happen when I am in the office & I need some files from my home system.

My ACT broadband is connected to a WRT 54G wireless router (yes with a RJ45 jack). I saw in some threads that PPPoE can be configured for login. This is extremely helpful as my router can connect to the net automatically without requiring the stupid browser login. However, when I set up my router to PPPoe, it does not connect at all. No ip address is obtained, no error messages etc. I am forced back to use the DHCP mode & login through the browser window.

Can anybody confirm if PPPoe still works ? Also can somebody in ACT change the forced login to atleast once a week instead of everyday. Its not like anybody can steal my connection.

Thanks in advance for the help
ScreenShot - Posted Image
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#2 mystphysx

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Posted 29 December 2012 - 07:22 PM

PPPoE works on my end so it may be a problem with your router (I see you have Tomato installed) if you've entered your username and password correctly. ACT can only lease someone an ip address for 24 hours so it won't be possible to extend the login period to a week AFAIK...
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#3 harsha_c

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Posted 30 December 2012 - 03:33 AM

Thanks for the reply mystphysx... Yesterday, I did flashback stock Linksys firmware & DD-wrt to check. Both did not work. Can you tell me which router you are using ? This week I am planning to borrow a Dlink router & see if it will work. Is my configuration (entering of the username & password etc correct) ??
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#4 mystphysx

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Posted 30 December 2012 - 02:52 PM

I'm using a WCR-GN which is a dirt cheap router from Buffalo. It has really shitty firmware (it isn't supported by most aftermarket firmware) but "it just werks" with ACT so I'm fine with it.

The following is a screen of my PPPoE settings page. The only thing that's different is I haven't specified a Service Name and my MTU Size is 1454 bytes. Try changing them to my values and see what happens.
Posted Image
Another thing you can try is setting your router to DHCP Auto Acquisition. I find this works when I have problems with manually specifying PPPoE settings.
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#5 harsha_c

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Posted 30 December 2012 - 04:04 PM

GOT IT WORKING FINALLY!!!!! The service name was the problem. After it is removed, it is working perfectly. Thanks a lot for your help mystphysx :)
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#6 mystphysx

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Posted 31 December 2012 - 09:24 AM

You're welcome :)
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#7 thetrancelover

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Posted 03 April 2013 - 09:34 AM

I'm still having the same problem and I have left the service name blank. Called ACT and they are clueless.  They have sent engineers to my house twice and they don't know why it wont work.


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#8 Aneesh P U

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Posted 02 February 2014 - 04:42 PM

I called up ACT technical help and they fixed it for me. Try these steps.

 

  • Logout of the session through Home
  • Remove the cable from the router and connect directly to your machine. 
  • Login to Home. Ensure that you have internet now
  • Logout of the session through Home
  • Remove the cable from the machine and connect back to the router.
  • Set your router up for PPPOE.

Check if you have internet. 

 

The explanation that they gave was that you have to log out of existing sessions before you can enable PPPOE on your router. Good luck


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