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Sun Direct DTH: E16 error for all paied channel
- Thread starter prasadji
- Start date
- Replies 15
- Views 13,396
Arun Prasad
Regular
still i have the same problem time 6.00Pm.. how to rectify it
smartarv86
Newbie
even i do face the same problem from 2day aft noon. . cant reach cc in both the numbers. . how to rectify this problem. . .
Arun Prasad
Regular
now i can veiw all channels..
shawn3120750
Newbie
iam facing same problem since yesterday afternoon.. i get scrambled message in almost all channels .. kindly help...
nandhusaravanan
Newbie
I too get the same problem from yesterday afternoon. Still it is not resolved (9PM IST). Trying to reach customer service and becoming useless..It is shame on sundirect to keep their customers without informing on what's happening.. Once again, they prove that is how the cheap quality service providers should work.. I am sure the sundirect guys are also in this forum.. this is for them..Well done sundirect... You cut off exactly on the day when recharge finishes.. but 2 days we are not having your service and paid for that too.. Well done.. maintain your cheap stratergy.. Stop cheating with your cheap advt. of just 499 and putting 1000 rs installation on font size 1 or 0.00005... I am having airtel too at my home and you can't even come near to their quality or customer service..
Kalyan_1980
Regulars
^^^ Installation Charges is not 1000, its 1250/- 🙁
I too get the same problem from yesterday afternoon. Still it is not resolved (9PM IST). Trying to reach customer service and becoming useless..
It is shame on sundirect to keep their customers without informing on what's happening.. Once again, they prove that is how the cheap quality service providers should work..
I am sure the sundirect guys are also in this forum.. this is for them..
Well done sundirect... You cut off exactly on the day when recharge finishes.. but 2 days we are not having your service and paid for that too.. Well done.. maintain your cheap stratergy..
Stop cheating with your cheap advt. of just 499 and putting 1000 rs installation on font size 1 or 0.00005... I am having airtel too at my home and you can't even come near to their quality or customer service..
Friends ..I also faced the same problem.. not able to reach CC ..always bz tone..
then i send a message using CONTACT US directly from sundirect site..
u believe it or not ... within 5 min my problem solved and i am able to receive all the channels ..
It is shame on sundirect to keep their customers without informing on what's happening.. Once again, they prove that is how the cheap quality service providers should work..
I am sure the sundirect guys are also in this forum.. this is for them..
Well done sundirect... You cut off exactly on the day when recharge finishes.. but 2 days we are not having your service and paid for that too.. Well done.. maintain your cheap stratergy..
Stop cheating with your cheap advt. of just 499 and putting 1000 rs installation on font size 1 or 0.00005... I am having airtel too at my home and you can't even come near to their quality or customer service..
Friends ..I also faced the same problem.. not able to reach CC ..always bz tone..
then i send a message using CONTACT US directly from sundirect site..
u believe it or not ... within 5 min my problem solved and i am able to receive all the channels ..
mailtoviki
...Viki (a) PriYan...
Solution : Switch on the the STB with one of these channels SUN , UDAYA , Kiran.
Friends ..I also faced the same problem.. not able to reach CC ..always bz tone..
then i send a message using CONTACT US directly from sundirect site..
u believe it or not ... within 5 min my problem solved and i am able to receive all the channels ..
////u believe it or not ... within 5 min my problem solved////
காக்காய் இருக்க பனங்காய் விழுந்த கதை.
It's veritably a coincidence.
I have been trying to solve the same problem for more than six hours via phone. Busy, busy, busy always busy.
Finally at 12:15 midnight I heard a hello sound after waiting on tel. line for about 15+ minutes ?! yes, I was on hold for more than 15 minutes listening to that lousy song (what language is that..., Instead they could feed Sun Music Audio) .
After the usual questions like what's your name, place bla, bla.. He took my smart card number.
(When they key in our STB number or smart card number, they get our details on screen. Then why the hell they ask our name , place etc, before asking our problem.)
He said the systems are getting upgraded that's the reason for this problem. Then he said that it will get activated in 15 Min., Thank GOD, finally after half an hour we could see the paid channel at around 1 am.
Just bcoause of their problem/mistake the subscriber has to spend about Rs.20+ for phone sacrifising his sleep. (15 Mints on hold and 5+ Mints to explain the fault). I think they have their Toll free number just for the name sake with very few lines.
And mostly this problem occurs every moth around 15th.
SUN DTH:
DTH Technology & pict. quality ---> 80%
Custormer service ---> -80%(minus)
:wall::wall::wall:
.....
then i send a message using CONTACT US directly from sundirect site..
u believe it or not ... within 5 min my problem solved and i am able to receive all the channels ..
////u believe it or not ... within 5 min my problem solved////
காக்காய் இருக்க பனங்காய் விழுந்த கதை.
It's veritably a coincidence.
I have been trying to solve the same problem for more than six hours via phone. Busy, busy, busy always busy.
Finally at 12:15 midnight I heard a hello sound after waiting on tel. line for about 15+ minutes ?! yes, I was on hold for more than 15 minutes listening to that lousy song (what language is that..., Instead they could feed Sun Music Audio) .
After the usual questions like what's your name, place bla, bla.. He took my smart card number.
(When they key in our STB number or smart card number, they get our details on screen. Then why the hell they ask our name , place etc, before asking our problem.)
He said the systems are getting upgraded that's the reason for this problem. Then he said that it will get activated in 15 Min., Thank GOD, finally after half an hour we could see the paid channel at around 1 am.
Just bcoause of their problem/mistake the subscriber has to spend about Rs.20+ for phone sacrifising his sleep. (15 Mints on hold and 5+ Mints to explain the fault). I think they have their Toll free number just for the name sake with very few lines.
And mostly this problem occurs every moth around 15th.
SUN DTH:
DTH Technology & pict. quality ---> 80%
Custormer service ---> -80%(minus)
:wall::wall::wall:
.....
ksvelusamy
Newbie
I have faced the same problem. i have tried thru phone but not able to contact them. Then i have contacted my dealer (main) in Erode ( Erodedirect). they refreshed my account and soon the problem solved. You may contact ur dealer which has mentioned in selfcare.