MY Experience with Reliance Pro 3
Executive Summary:
The connection is a piece of shit.Stay far away from it.If they offer you something like a free scheme, stay further away.Its a trap to bait people and to imprison them into what is the ISP scam of the century.
Starting:
I bought this connection in April ( darn right was about to be an april fool ), my woes started from the day I got my connection I read on the ad "Rs 999 unlimited connection, upto 14.7 Mbps speed ". I was frustrated by my MTNL connection, which gave me pathetic speed ( <= 200 Kbps on a 2 Mbps line) and not to mention the ass warmers who sit in MTNL and care as much about the customers as they do about the contents they deposit in their toilet seats every morning. I stay currently in Borivali, before that I used to stay in Prabhadevi ( near Dadar ), in Mumbai.There I had wired connection of reliance, which was pretty good.The speed was terrific and there were ( almost ) no complaints. So based on this I decided to get Reliance Pro 3.The
router, featuring an
SD card reader and a
power bank costs Rs 2700 along with 3 months of free usage. I got the connection.
The Mechanism of fooling people
Before I filled the form people told me that although it is written 14.7 Mbps speed, I might not get that much speed. I empathized, considering that in a wireless connection one cannot get full speed. They promised that I will get atleast 10 Mbps.I was happy for the upgrade from 200 Kbps to such an awesome speed. So I filled up the form
Then when I filled up the form and paid up, they said that I will not get 14.7 Mbps speed as thier network is getting upgraded, only 3.1 Mbps. I was like
WHAT THE F**K ! Could you not say that BEFORE I PAID YOU ??? Still hope against hopes I thought atleast I would get around 2 Mbps which will be somewhat better than the MTNL connection
They promised me it will be activated within 1 day, but it took nearly 4 days to activate.When the connection actually started, I was in for the biggest shocker.My speed showed only 50 - 60 Kbps.I was flabbergasted.So I went back to the gallery, there they said that it will take 2 days to increase my speed ! First time I am hearing of a connection which takes 4 days to activate and 2 days to increase speed.Seems more like a water connection from Municipal corporation.
Anyways I had already paid up so I waited patiently.My patience was rewarded by the speed increasing to 200 Kbps form 50 Kbps ! I again called them and still am calling them.
Customer service
Their customer service must get the reward for going full retard. As one member here said for Tikona:
"Nutless monkeys could do a more efficient job of flinging faeces then this pitiful excuse of an ISP does in it's so called internet service."
Same holds true for Reliance and the theft these people do in the name of ISP. When you call thier customer care you have to go through an IVR system which is worse than a medieval torture done by some paranoid despot.After fighting it tooth and nail , you finally reach a CC executive who is seldom good.He is an competent as a monkey with a loaded AK 47 assault rifle.
After going through their usual troubleshooting which ultimately results in destruction of your life's half an hour.Either it said that "there is a problem in the server" or "The connection will take route and become fast". "Take route ??? " is this an internet connection or a state transport bus that it will "take route". Lies, blatant lies, that's what is given to you.You call up customer service and same story is told you again and again and again
Frustrated you stop calling them up.
Once I by a coincidence actually met a good CC, who was more candid.He said that there is a network issue and took my compliant.He gave me a number and said someone will come and solve it. Two weeks went by and no one came.Suddenly I get an SMS stating that
"Dear Reliance customer your SR number <number given by the CC> has been
processed.Thank you for being with reliance." That was my second WTF moment. "Processed???" "What processed ??" No one came, no one asked me about the issue nothing happened.These people closed my case at will.
Then I get an SMS: "Dear Reliance Customer, please let us know if you are satisfied with the resolution of you last service request.Reply YES else NO (toll free ). I instantly replied NO, but my SMS got bounced and has been bouncing ever since.
The Speed
Getting 700 - 800 Kbps in this connection is quite a miracle.Most of the time the speed you get is 200 - 250 Kbps.It is exactly like MTNL and I am banging my head against the wall. Not to mention the fact that thier customer service has driven to the verge of dementia.
Bottom Line
DO NOT TRUST RELIANCE !!!!!
ITS A PEOPLE FOOLING FACTORY, THEY ARE CHEATS ROBBERS SCAMSTERS OF THE WORST KIND. Reliance Pro 3 IS A SCAM STAY AWAY FROM IT !!
If any one knows any good ISP in I.C. Colony Borivali Mumbai, please let me know.
If anyone has queries, further questions please feel free to reply/quote.