City: Delhi
Package:-TriB 599 ; 2048 Kbps down ; 512 Kbps up
Cost Per Month:- Rs. 599 + service tax etc (own modem so no modem charges) + min rs 99 landline rental
Positive Points:-
[*]More reliable than any other ISP used, does have downtime ranging from 2-8 hours per month
[*] Speeds promised are delivered but there can be slow downs during peak periods particularly during afternoons.
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Negative Points:-
[*]Poor customer care
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[*] Unstable after 2 mbps upgrade for lot of subscribers coz
ADSL 2+ still not being utilised though connections are advertised as ADSL2+, sync rate may have to be reduced to provide stability which means losing out on 2 mbps speeds.
[*]Some times billing problems can occur which require quite a lot of effort to get resolved
[*]Technical problems are not diagnosed properly..on certain occasions lineman sent to investigate broadband complaint who has very limited ability to address the issue
[*]Even an ordinary complaint sometimes is not attended..MTNL works typically like any other govt. Dept..if u have some push and pull then expect matter to be sorted out in a jiffy
[*]International connectivity can be a problem as MTNL doesnt have its own intl network. Bandwidth is bought usually from reliance or VSNL which do not always accord priority to traffic from MTNL which sometimes results in high pings, packet loss, poor routing,port blocking...gamers beware !
[/list]General View:-
"Andhon main kaana raaja"..its not that MTNL is a world class ISP ..its just that considering the other crap out there its relatively better