How to Change BSNL Broadband Plan Online?

[ssparikshya]

how long does it take , i mean i submitted a lead via udaan.bsnl.in for my dad's bb and its on 20/2/2014 and still no msg

 

[mhsabir]

Whenever I have submitted via selfcare - It has taken 3-4 working days. Best part is, sometimes the request is marked as cancelled, but still the speed & plan gets changed 😀

 

[ssparikshya]

oh , iam afraid bcoz my dad has no tele on it , and i doubt that they will call in my mob :-/ and cancel it

 

[ViK619]

For the last 6 months I have been changing my plan online (4 times already) at selfcare.sdc

I know, that is the best way, but I am under selfcare.ndc region, and when I try to change BB tariff it shows this -

So using Udaan lead was the only option.
Is there anyone else here, using selfcare.ndc and able to change their BB plan through selfcare portal?

 

[ViK619]

how long does it take , i mean i submitted a lead via udaan.bsnl.in for my dad's bb and its on 20/2/2014 and still no msg

What is the current status of your lead? Mine says "ALLOTTED FOR DOC COLLECTION", Don't know what that means. 😕

 

[ssparikshya]

doc collection means they are in progress of sending a staff with paper soon to ur home
but luckily we don't need to do it
mine shows ; LEAD_CREATED

 

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[ViK619]

doc collection means they are in progress of sending a staff with paper soon to ur home
but luckily we don't need to do it
mine shows ; LEAD_CREATED

Yes, that's what I was thinking, why would they need papers again when I just want to change the plan.
Much confusion.

 

[ViK619]

No progress. Any way to escalate the LEAD?
Tried calling the allotted 'Sales Associate', as mentioned in the LEAD details, but he won't pick up the phone.
Lead status still says: "ALLOTTED FOR DOC COLLECTION"
😕

 

[ssparikshya]

use the lead complaint form : http://udaan.bsnl.co.in/complaint/customer_complaint_form.php

 

[ViK619]

Thanks, will do that. Though don't have any hopes that it will make any difference.
What about you? Yours is changed?

 

[ssparikshya]

no not yet , will go to THe exchange if it does not

 

[ViK619]

Same story everywhere. 🙁

 

[Deleted member 10390]

I had a bad experience with applying online. I guess local staff was not happy and let me strive for connection.

 

[ViK619]

I called the Sales Associate, he said prepare an application stating that I want my plan changed, along with an old copy of the telephone bill, he will come and collect them from my home.

 

[ViK619]

Tried to book a complaint against the lead, all I got was this after pressing the submit button -

I am not even sure whether the complaint was booked or not. When trying to view to the Complaint status page, it just shows a blank page.
BSNL never seizes to amaze me.