Hathway Broadband Delhi Review

So after some hiccups, finally decided to try out Hathway by keeping my airtel broadband in Safe Custody. So far the experience is awesome compared to the slow speed of airtel. Airtel refuses to provide more than 4MBPS in my area and charges 899 bucks for 2MBPS@9GB FUP, 512kbps.

In case of Hathway, I paid 899 for 50MBPS@20GB FUP, 1MBPS plan. I paid total 3077 for 3 months.

This is the latest speedtest results.

This is the speed in IDM


Pros:
1. Connection is reliable and I experienced no throttling yet.
2. Speed is stable and ranges from 3-5MBPS (download speed in IDM)
3. Got a login free connection i.e permanently logged in to the internet.
4. No installation fee.

Cons:
1. Customer care is not responsive and takes at least 24 hours to respond to complaints unlike airtel which resolves my problem within 2-3 hours.
2. The engineer told me that my old TP-Link WD8968 would not work with Hathway. Hence, I have to dump it now. I have used it for less than a year with more than 2 years warranty remaining.
3. No landline connection like airtel.
4. Again did not get the connection in their guaranteed 2 days and had to call their office repeatedly to provide the connection.

So far it is too early to judge, but if the connection remain stable then I will disconnect my airtel connection permanently.

 

[invader]

I am looking for a router which has option of tunneling all traffic through VPN from the router itself rather than going into the different apps in desktop and mobile to activate the VPN.

 

[Sushubh]

that's how it would work when you configure the VPN in the router! even my five year or so old router has it.

I have never used it though. I prefer manual connectivity. Banking sites, online shopping and sometimes even regular websites cause issue when they detect you on an international IP.

 

[invader]

Ok. So if we do not want to use VPN we have to go again to the router settings to disable it.

 

[Sushubh]

Yup. Which is why it is better to use a desktop client. Either use Windows' internal PPTP feature which is not a good idea because it is said to be insecure. Windows 10 I believe would have internal support for OpenVPN. Use a client like this:
Viscosity - OpenVPN Client for Mac & Windows

 

[invader]

That will be too cumbersome. Its better to use their client. Alldebrid will ban me if I download using VPN.

 

[Prayas]

I didnt know that Hathway has that kind of plans here in Delhi.
I live in Vikaspuri, New Delhi - 110018
Can anyone confirm if I can get it here?

 

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[pujaari]

no wonder sushubh your 5 yr router supports it..[emoji6]

 

[Sushubh]

No official builds were released by Buffalo after that the last time I checked!

 

[pujaari]

does buffalo officially support DD-WRT?.. neat ya!

 

[Sushubh]

Apparently. The screenshot has buffalo branding along with DDWRT! Never tried non buffalo builds though.

 

[invader]

Looks like whether my ordeal with Hathway will end or not? I have received numerous calls from their accounts department and despite clarifying them, they give false assurances that they will resolve the cheque payment problem.

Today they disconnected my connection, despite repeated emails giving them my bank account statement that I have already made the payment via cheque. So I reached their office and decided that I will solve this matter today. I talked to their Senior Sales Manager, a very polite and helpful guy who claimed to have sorted out the problem. The sales department idiots had booked 2 accounts in my name and the cheque payment was credited to the second non existing account and not to one that I am currently using which led to the whole confusion.

So, the connection was reactivated after sometime and they told me that issue was resolved, however I am hesitant to believe them judging from their past actions and also in the online platform, the amount is still showing pending. I have requested them a receipt and a mail that they have resolved this issue and payment has been done.

Now I am having second thoughts whether I did any good by migrating to hathway from airtel. I am contemplating applying for a disconnection after all the harassment that they have put me through due to no mistake on part of mine.

 

[x720]

@invader

Sorry, missed this thread. Let me know if you're still looking for a router.

 

[invader]

@x720 No issues bro. But I am putting plan of a new router on hold from the recent events with hathway. Don't know whether I will stay with hathway. Let's see how things work out. Thanks.

 

[EvilFlash]

invader can you tell me about the installation charges and whether you have to login each time.

 

[invader]

invader can you tell me about the installation charges and whether you have to login each time.

They waived the installation fee and also gave a login free connection.