I have been a airtel user for over 12 Years and if they are treating me like this , i wonder if they are treating me like this , how will they treat others , or there is no brand loyalty I left , I guess .
Here is how my Ordeal went , on about 18 or 19th December 2014, I went to Airtel Relationship center to get my plan changed to the The new FAMILY PLAN , which they were heavily promoting . After Repeatedly insisting and in December last week after checking that my plan for one of my number's hadn’t been changed I wrote them a email and raised various complaints and was told that my plan will be changed . I figured it would be a normal process for them and I don’t really need to do anything , but I was wrong . The next bill got generated on 25th Jan 2015, and these idiots still hadn’t changed it . This time I wrote them an email so that I can maintain records , their appellate office confirmed that the plan would be changed and again I thought a company like this probably can default twice on a simple request but not thrice . I was wrong , those idiots couldn’t do this simple job , and I had no way of knowing about this since they had a billing system error, and my bill was delayed by about 25 days. I went to airtel relationship center again twice on march 21 and march 25 and finally got the plan changed . The Problem is AIRTEL did agreed on 25th Jan that it was there mistake and refunded me for one the month of December to January the difference in rental amount which was 400 + Taxes . Now for the month of JAN- FEB and FEB-MARCH , these idiots are refusing , saying that it was my fault , I must have used this plan , and advised to take benefits of that stupid plan even after me protesting my usage is not such . Airtel has over charged me by 800+service tax and some amount again will be billed extra in this cycle . I am still wondering why people are going to airtel even after this tactics .
MTNL’s service are not good , but I had billing problem only once , and there higher executives are reachable by email and , one email and problem solved . I would advice you to stay away from airtel . They have a lot of billing issues and I have been billed extra many times . If I hadn’t been checking my bill every time , I wonder how much extra they would have billed me . Since the past 1 Year Airtel Has overcharged me by about 2000 (gross estimate) and about 50% of it was refunded Sans the service tax in a few cases . I am wondering if they can charge a single consumer by this amount how much are they are earning by overcharging all their consumers .
People May doubt me so I am posting screenshots of my EMAIL conversation to make things more clear . Btw has any one Successfully fought a Case against these Crony companies . The Question is not really about the Refund but more about how they treat their customer . Had they simply agreed to their mistake and refunded things would have been much different
Here is how my Ordeal went , on about 18 or 19th December 2014, I went to Airtel Relationship center to get my plan changed to the The new FAMILY PLAN , which they were heavily promoting . After Repeatedly insisting and in December last week after checking that my plan for one of my number's hadn’t been changed I wrote them a email and raised various complaints and was told that my plan will be changed . I figured it would be a normal process for them and I don’t really need to do anything , but I was wrong . The next bill got generated on 25th Jan 2015, and these idiots still hadn’t changed it . This time I wrote them an email so that I can maintain records , their appellate office confirmed that the plan would be changed and again I thought a company like this probably can default twice on a simple request but not thrice . I was wrong , those idiots couldn’t do this simple job , and I had no way of knowing about this since they had a billing system error, and my bill was delayed by about 25 days. I went to airtel relationship center again twice on march 21 and march 25 and finally got the plan changed . The Problem is AIRTEL did agreed on 25th Jan that it was there mistake and refunded me for one the month of December to January the difference in rental amount which was 400 + Taxes . Now for the month of JAN- FEB and FEB-MARCH , these idiots are refusing , saying that it was my fault , I must have used this plan , and advised to take benefits of that stupid plan even after me protesting my usage is not such . Airtel has over charged me by 800+service tax and some amount again will be billed extra in this cycle . I am still wondering why people are going to airtel even after this tactics .
MTNL’s service are not good , but I had billing problem only once , and there higher executives are reachable by email and , one email and problem solved . I would advice you to stay away from airtel . They have a lot of billing issues and I have been billed extra many times . If I hadn’t been checking my bill every time , I wonder how much extra they would have billed me . Since the past 1 Year Airtel Has overcharged me by about 2000 (gross estimate) and about 50% of it was refunded Sans the service tax in a few cases . I am wondering if they can charge a single consumer by this amount how much are they are earning by overcharging all their consumers .
People May doubt me so I am posting screenshots of my EMAIL conversation to make things more clear . Btw has any one Successfully fought a Case against these Crony companies . The Question is not really about the Refund but more about how they treat their customer . Had they simply agreed to their mistake and refunded things would have been much different
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